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The Center for Sales Strategy Blog

Explorers Needed

salespeople explore needs of prospectsMarco Polo, Christopher Columbus, and Magellan.

These are legendary explorers who set out to discover the great unknown of our world! These men were brave, bold, and courageous. They feared nothing. They were willing to risk it all for the sake of discovering a new world!

Topics: customer focus Needs Analysis sales performance salespeople

You Can Get Anything You Want in Life, If…

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Do you know the rest of the quote? Well, here it is… "you just help enough other people get what they want." So, who said this? Perhaps you might think this came from the leader of a social services organization, or perhaps from clergy or some Eastern philosopher. But that's not where this quote came from. It actually came from a long time, well known motivational speaker in the sales arena. That's right, some of you know it was the venerable Zig Ziglar who said that. Pretty heady words from a guy who got his start selling pots and pans door-to-door, eh?

Topics: customer focus Needs Analysis developing strengths Sales

6 Ways to Provide Superior Customer Service After the Sale

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Recently, I was preparing for a presentation about the retail industry. An interesting statistic about customer service jumped out at me. According to MediaPost, only 17% of consumers think manufacturers and retailers are extremely good at caring for their customers after a sale. This was a surprising figure to me. It’s tough to earn a repeat customer if you don’t follow through and offer superior customer service. This got me thinking about B2B sales and how the same basic principle applies.

Topics: customer focus Sales

Pay Attention to Your Best Customers

Sales_Team2.jpgYour best customers are your competitors’ best prospects. At The Center for Sales Strategy, we have long said that it’s much easier to fill the bucket if it’s not leaking from the bottom. Many companies have an incredibly large need to go out and get new business every month—mainly because they are losing 33% or more of their current business.

It's true… and while new business is certainly one of the solutions for curing the problem of not retaining existing business, it’s really only a bandage. The problem of account attrition needs to be addressed and quickly solved. Churning through clients quickly and not getting any sort of renewal will fatigue your sales team. Over time, they will lose confidence in what they are selling. Just imagine the revenue growth you might be experiencing today if you did not have all that attrition—and you still had the same amount of new business coming in.

Topics: customer satisfaction customer focus Management sales strategy Sales

Your Communication Sales Strategy: Nice to Know vs. Need to Know

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My job includes constantly searching for industry and consumer trends, so I subscribe to a voluminous list of trade and news publications… more than I could possibly read thoroughly on any given day. However, I’ve taught myself to speed-scan the headlines rapidly, and separate the important stories that I need to know from the merely interesting stories that might be nice to know (if I had more time).

Chances are, you do precisely the same thing as you’re checking email, your Facebook page, or your Twitter feeds. At rapid-fire speed, you visually sift through hundreds of messages… “Junk, junk, junk, junk… Oh! This one looks like something I should read!”

I don’t raise this issue because I care about the way you prioritize the information you consume. I raise it so you’ll stop and think about the information you send.

When your client or prospect receives your message, logic tells us that it resides among hundreds—perhaps thousands—of other messages and issues that are screaming for that person’s attention.

Topics: email customer focus content marketing sales strategy inbound marketing

Happy Birthday! Today, the Recovery Turned Four Years Old

happy birthday recoveryIf you’re in sales, it is not unusual to run into people (prospects) who tend to focus on the negative. In fact, some of us still run into people who consider the economy to be on the shaky side… as if we are still in the grips of the Great Recession. 

Topics: customer focus business development setting expectations Management Sales

Improve Sales Performance: The best are AND sellers, not OR sellers

The best salespeople are AND sellers, not OR sellersHave you seen the new Ford ad campaign?  It is what they call the "AND not OR" campaign. They are using this campaign to build the perception that when you buy a Ford you don't have to compromise. One ad asks if you want a "Bed or Breakfast?"  No one wants that. We want both.

Topics: customer focus business development Needs Analysis sales performance Sales

The Immense Power of Appreciation

The Immense Power of AppreciationYou should be jealous of me this week. I received an amazing thank you card from a client for whom I had created a custom sales meeting to help launch an important project. 

Topics: customer satisfaction customer focus business development business relationships Management Sales

Help Your Sales Prospecting - Read The Marketing Mind Blog

For example, today’s issue explains how some insurance companies are beginning to target consumers, rather than employers. Of course that means you could be selling to healthcare providers who would now like to establish a relationship directly with consumers.  

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Topics: customer focus Needs Analysis Sales

Sales Strategy: Lost leader, or lost cause?

Lost Cause Price Tag photo
Topics: customer satisfaction customer focus setting expectations understanding target audience sales strategy Sales