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Sales E Books

The Center for Sales Strategy Blog

"Follow Up Next Week" Does Not Mean You Have an Appointment

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One of the leading indicators for sales success is to look at the number of appointments that a salesperson has each week. (This is not the only leading indicator that you should be looking at, but it is one of them.) The idea is that if a salesperson has a significant amount of appointments each week which involve finding needs, getting assignments, presenting solutions, or delivering a proposal, that this quality sales activity will lead to good solid revenue performance.  

I think it’s fair to say that everyone in sales or in sales management would agree with this, so I’m not really going out on a limb having made that statement. But here is where I think there might be a flaw. I think many salespeople are confusing "I'll follow up with you next week" with "I have an appointment." To be clear, "I’ll follow up with you next week" does not mean you have an appointment.

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Topics: Setting Appointments, Sales

3 Things Every Successful Seller Should Have

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Three of the best things you can have as a salesperson are also the three things that seem the most difficult to get ahold of. Referrals, testimonials and case studies have all helped a salesperson at one time or another either get a great first appointment, or to help set appropriate expectations. But, I still get asked time and time again how one can go about getting more referrals, testimonials or case studies. The challenge is, you, as the salesperson, are the only one who can make any of this happen!

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Topics: referrals, case studies, Setting Appointments, sales strategy, Sales

The Media Salesperson’s Appointment Dilemma

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Media salespeople struggle now more than ever to secure quality appointments with prospects that might actually be ready, willing, and able to do business. The fact is that media salespeople are typically at their best when they are in front of a prospect, finding needs, and selling solutions. The challenge is that most media salespeople, after spending many frustrating hours cold calling, only find themselves going on one or two quality appointments a week. The system is broken and it must be fixed before even the most talented sellers will see better results.   

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Topics: Setting Appointments, Sales, media

Make Your First Impression Your Best Impression

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There was a post on LinkedIn recently about the importance of making a good first impression. The post focused on professional men in beautiful, well-tailored suits, smiling, making excellent eye contact, and shaking hands. Surely there must be more than that.

First impressions are frequently discussed in the context of business meetings. Is it an important first meeting for a job interview? Or is it the first meeting with a client to conduct a needs analysis? It doesn’t matter what the situation, since memorable impressions are critical to both.

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Topics: Setting Appointments, salespeople

When Approaching Prospects You Probably Give Up Way Too Soon

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So, what is the line between persistent and pest when it comes to securing appointments? Two calls? Three calls? Six? When have you crossed the line between getting noticed and risking arrest for stalking? Well, a national study published in the Harvard Business Review recommends at least six approaches. After six approaches is when 90% of appointments are set. So, how many salespeople make six approaches? About 4%. Yes, 4%. The majority of salespeople give up after two. To put that into perspective, making six contacts will give you a 70% increase in new appointments. Would that change your life?

So, why are so many approaches necessary? Think about your own life. Are you busy? Yes. If I am approaching you for an appointment, do you know about my company? Probably not. What do you know about me? Likely nothing, except you know I want to sell you something. What do you know about my track record in helping people like you? OK, so I have a job to do.  And, so do you. 

The numbers are very compelling but you also have to think about how to communicate your concern for indivduals as customers, the expertise you and your company bring to the table, and your problem-solving capabilities. We recommend you follow these steps: 

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Topics: Setting Appointments, Sales, sales process

Generate More and Better Sales Leads in 7 Steps!

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According to a State of B2B Procurement study from the Acquity Group, 94 percent of business buyers do some form of online research before they meet with a salesperson. Your prospects are looking online before they agree to an appointment. And if they're finding information and assistance from your competitors instead of you, who do you think they're going to meet with?

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Topics: internet marketing, Setting Appointments, new business development, inbound marketing, Sales

Finding that Ideal Prospect when Selling Digital Advertising

Selling_Digital.jpgOver the years, I've seen—and still see—a pattern with media sellers in the pursuit of prospects who welcome ideas that include digital. Selling digital as part of an integrated solution requires a certain kind of prospect that will "get" what you're talking about with respect to integrated solutions. To help navigate through your best opportunities, try these tips as you prospect and plan your approach:  

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Topics: Setting Appointments, Digital, selling digital advertising, integrated media solution