As it turns out, there are several similarities! After a recent 48 hour stint in the hospital, I had a number of observations on how the selling process is perceived from the prospect or customer's point of view.
Stephanie Downs, on August 31, 2012
As it turns out, there are several similarities! After a recent 48 hour stint in the hospital, I had a number of observations on how the selling process is perceived from the prospect or customer's point of view.
Guest Contributor, on August 21, 2012
Crickets. That’s what I heard when I direct dialed a bunch of sales reps to inquire about pricing, timing, delivery and credit. Here I was, flush with cash (to pay in advance of services, as the new corporation had no credit), and a very large percentage of sales reps from all industries were lax or never even bothered to call back. They literally left cash on the ground. I couldn’t believe it. I was a "call-in" with ready money.
Mike Anderson, on July 25, 2012
One of the industry newsletters I subscribe to comes from FICO (Fair Isaac Corporation), whose work is centered on lending and banking analytics. A recent issue warned against operational negation. That is, behavioral contradictions which can send the customer conflicting signals.
Kimberly Peek, on June 27, 2012
The belly flop… a dive with great potential that… well… flops. It’s the perfect metaphor for all the things that can go wrong after the sale. Over the last few months, I’ve watched too many big ideas fail—and not because the ideas were weak. These projects were brilliant, and they could have produced a nice profit. As a consumer, number one fan, and a marketer, I’m frustrated that these ideas fell flat before they ever had a chance to take off. I’m sure you’re wondering… if the concepts were so stellar, what went wrong? Two words: poor planning.
Jim Hopes, on June 22, 2012
While there is no tactic as valuable as a good strategy, there are times when—despite your artful and strategic approach to securing an appointment—a handy little tactic like NERO can keep the process moving forward.
Sometimes our real-life experiences as customers provide those of us at The Center for Sales Strategy with great examples of how the sales process should flow. Not long ago, my air conditioner died, so I asked my trusted neighbors who they would recommend. We valued their opinion, so we called that company. The next day, this service provider came to our house. (We also called another company, and they said they would come and never did). The rest of the story is near-perfect execution of customer focused selling.
Mike Anderson, on May 9, 2012
A friend of mine was recently complaining about a computer vendor that had failed to deliver on some training that was promised as part of a major purchase. Oh, the training was conducted… it just wasn’t effective (at least, in the buyer’s opinion). For weeks after the equipment was deployed, “People were still spinning their wheels, trying to figure out the new system,” he explained.
What do a great party hostess and a great manager have in common? They take ownership of the outcome. Whether you are planning an amazing party or ramping up a new sales person, there are similar strategies you can follow to make sure everyone is engaged, and everything runs smoothly.
Alina McComas, on April 5, 2012
If a tree falls in the forest and no one is there to hear it, does it make a sound? Most of us have heard that saying before and it is that same premise that is creating a lot of buzz with respect to online display advertising this month. A recent comScore study found that roughly a third of online ads that are served are not viewed, and that those ads with a higher CPM do not necessarily mean that they are viewed more often. That study has a lot of people talking about served ads vs. viewed ads and the value of ads above-the-fold or below-the-fold.
The comScore study addresses some of the Making Marketing Make Sense (3MS) principles, specifically surrounding how display ads are served. The 3MSinitiative, a project developed by the IAB (Interactive Advertising Bureau), the ANA (Association of National Advertisers), and the 4A’s (American Association of Advertising Agencies), lays a framework for better digital measurement solutions in an effort to improve cross-platform comparisons. The first measurement 3MS outlined is shifting from a served impression standard to a viewed impression standard.
Kimberly Peek, on March 12, 2012
Marketers love digital because it’s measurable, but there seems to be a lot of unwarranted hype about the importance of the click-through-rate (CTR). While the CTR is one form of measurement, research tells us focusing solely on the CTR is an expensive mistake. Here’s why:
