You might be surprised to learn that someone who lived in the early 300s BC had something to say about the role that talent plays in productivity, and that someone was none other than the Greek philosopher Plato.
Here is what he said:
So, is that a crazy notion? Think of your own experience…
What do you do best in your job? You can probably answer that easily, right?
Now, what do you do most in your job? You can probably respond to that one pretty well too.
Kudos to you and your employer if you gave the same answer to both questions. Most people can’t. What they do best and what they do most are misaligned.
Now, think about how much time you spend doing what you do best vs. how much time you spend doing what you do most. What if you could spend more time doing what you do best? Would your productivity go up? How about your company’s return on its investment in you? I think we know what the answer is.
How can managers and executives set others up to do what they do best most of the time?
Hire the right people. Cast them carefully (even tweaking the job description to increase the person’s productivity). When you align the right natural talents with the job requirements and expectations, the person’s instincts and habits prompt them to do what you want them to do—even when you’re not looking!
Every job has a set of behaviors that allow the right person to excel because that person is so ideally suited. It’s easy to think about sports talent or musical talent. But what makes a good nurse, or a good tax accountant, or a good salesperson? In each case, there are innate talents that distinguish the best from the rest.
Great nurses are not only trained in medicine, but they also care about people in such a way as to make them feel better. Great tax accountants don’t just know the tax code and recent IRS rulings, they love to solve problems. In fact you might see them building jigsaw puzzles or playing Sudoku for fun. (That would not be me, by the way.) Great salespeople are naturally curious, often competitive, and already have years of success convincing people do things well before they take their first sales job.
You cannot teach these things. You can only hire people who already have these innate abilities.
Wouldn’t be great if everyone who reported to you did what you wanted him or her to do even when you’re not looking? If you hold out for talent, that can happen!