107 • Positivity – managers take an optimistic ap- proach and consistently deliver the message of “we are all in this together” Since Harvey, this message of “we are all in this together” has defined the team and em- ployees have stepped up to volunteer and help when they are needed. KHOU’s leaders stress the importance of having strong managers in place and say good man- ager-seller relationships are “absolutely crit- ical” when it comes to retention. They point to the old expression, “People join companies but leave managers.” In addition to developing positive relationships with direct reports, sales managers have spent time learning about each individual’s strengths and weaknesses and how to best manage them. All practices that can positively impact employee retention. While the past year has been a difficult one, it has brought the team together and people now have an outlook of “we can accomplish anything together.” Enhancing your compa- ny culture and increasing teamwork, along with the tips shared above, could help you better retain your top talent. Weekend work crew for moving items from KHOU to a temporary location Mindy Murphy Senior Talent Analyst The Center for Sales Strategy