b'T O P10 Engagement Trendsfor 20201.Organizations will tire of the toxic 33% turnover rate that is the norm in 2020, and they will be-come more proactive about engaging and retaining their employees. They will use engagement surveys to better understand how their people are feeling, and they will work hard to build the kind of culture that attracts top performers and makes them not want to leave. 2.People will communicate more frequently than ever before using digital tools instead of live con-versations. Phone and face-to-face conversations will continue to decline (now at 30% and 44%, respectively), while instant messaging, work-based social media, and collaboration platforms continue their upswing (increasing at rates of 62%, 69%, and 70%, respectively).3.Companies will invest in unique benefits such as pet insurance, tuition reimbursement, student loan assistance, and parental perks like flexible hours, child care, and maternity/paternity leave. Travel incentives will be used more frequently than ever to offer unique employee experiences and provide a more meaningful expression of thanks in rewarding employee performance.4.Employees will continue to place importance on both the vibe and the effectiveness of their workspaces and companies will pay attention. Open areas will become less common, and per-sonal spaces will be reclaimed. Offices will also turn up the tunes! Recent data shows that 98% of employees want to listen to music at work.5.To respond to increasing demand, companies will increasingly move to "flexible work," which means that employees have the ability to be flexible when it comes to getting work done. Hav-ing flexibility doesnt mean the quality of the work or the deadlines change; those must be met. Instead, flexible work means focusing on results rather than face time.6.With the increasing numbers of companies employing remote workers, we will also see an in-creased focus on company culture and employee engagement. Organizations will consider how to make a distributed workforce feel cohesive and familial and they will pay closer attention to how every new employee will fit into that culture.7.Driven by a need to make a difference in the world, many organizations will attract more vision-ary leaders who want to be not only best in the world but best for the world.100'