b'Stephanie Downs and Dana Nagel with the TEGNA Cleveland sales team during group activity.If you were giving a new manager2 .I have a reputation of being a velvet hammer. I advice in increasing employeedont shy away from conversations that need to happen regardless of how uncomfortable they engagement what 2-3 things wouldmay be.you say are must dos? 3 .I try to make it very clear what is expected of Pick a few things and do them better than anyoneeachpersonandhowtheyareperformingto and be consistent with them. Dont try to do every- thoseexpectations.Ongoingfeedbackisvery thing at once. Own what you do and do that well. important.My things are:1 .I take the time to congratulate, thank, encour-age every member of my staff with handwritten notes. I also send these to clients.Stephanie DownsVP/Senior Consultant The Center for Sales Strategy108'