b'ENGAGEMENTyou, you show that you care about them as a person,knows what to expect, they know how to work and not just an employee. Try to listen more than you talkhow to behave. If you praise people one day and show to show that you value their voice. Be empathetic andanger the next, your team members will become anx-support people even when they make mistakes. Trustious and hesitant. Try not to flip flop on decisions, develops when you show your employees that you arebut if you do change your mind, explain your reasons. invested in them by taking the time to coach, teachThink about how you react in challenging situations. and train them. People need to see that you can handle problems and concerns coolly and calmly.5. EmpowermentEmpowerment is a way to show that you trust othersConclusionto do their work. Look for opportunities to delegateDemonstrating these behaviors to build trust with responsibility and provide as much autonomy as pos- your team will help you engage and retain top talent.sible. Teach people how to do the work, then allow them to carry out the task. Include them in deci- Trust is the single more important ingredient in your sion-making and goal setting. When employees feelability to be an effective leader and deliver results. trusted, they are more productive and innovative. Author, speaker, and marketing expert, Seth Godin, summed it up best when he said, Earn trust, earn 6. Consistency trust, earn trust. Then you can worry about the rest.Be consistent, not unpredictable. When your team Six Ways to Earn Trust and Elevate Engagement 129'