b'RESOURCEStime for the coaching review for our best candidates.but combining that with action creates a deeper more Obviously, we quickly know if there is true talent theremeaningful relationship with your employee. Not only and the in-depth review provides an overall view ofare you saying you care but you are showing you care the candidates talents along with the coaching guidethrough personal development. to help attain maximum performance if hired. Sarah Dobbins Susan Karis Market President/CRO, Townsquare Media Portland Vice President of Sales, Hubbard Phoenixand Augusta Development Q&AEngagement Q&A Its not enough to hire top talent: you must also investSuperstars will only activate their talents if they are in them through coaching, training, and developingfully engaged. One of the most important things their talents. Next up, our Q&A focuses on Develop- you can do to retain top talent is to actively focus on ment. your culture, measure employee engagement so you understand how people feel, and take action on what What talent tools do you find mostyou learn to ensure your people are engaged and want beneficial to developing your directto stay with your company. Our Q&A wraps up with reports and why?Engagement.The Top Talent Report is a good tool, it provides spe-cific action items for the individual to capitalize on theirWhat strategies have you implemented natural talents. In addition to the Top Talent Reportto enhance employee engagement and we regularly use the Growth Guide which is a greatimprove retention during a time when on-boarding tool to get to know new employees but it has also proven productive to re-set with directit has been difficult to keep talented reports annually. It is a safe space for team membersemployees? to give feedback to their manager and allows for a ref- We have implemented a few strategies, such aserence point for both the employee and manager to use throughout the yearremember when we talkedCreated a group text chat- this is our safe zone, and about x. It isnt a REVIEW so the tone and feel ofmany of the reps have built a stronger rapport with the meeting is much more relaxed. It helps to buildeach other because of it.rapport with team members, and it is usually done over lunch or coffee.Monthly Happy Hour- we invite the entire sales department.Lori Clark Director of Sales, TEGNA HoustonCelebrate weekly wins- send an email to the entire staff of MCs who achieved budget, closed a new How does the Growth Guide tool help inTarget, locked in a CNA, presented a customized developing your team members? No Surprise integrated proposal, grew a Key, and we also discuss the successes every Monday during The Growth Guide serves two purposes for me. 1)the sales huddle.It helps me get a greater understanding of a directMonday meetings, we open up with gratitude and report and their why and how I can help developwatch a 23-minute motivational video.them to achieve their professional goals. 2) It is a bonding experience with a direct report. You can tellAngelina Rosario someone you care about their personal developmentDirector of Sales, Cox Media Group Miami 158 Superhero Spotlight'