b'which inhibits access to existing neural circuits andTry this: You are so good at connecting; I bet you invokes cognitive, emotional, and perceptual impair- could utilize the 5-10 minutes before your meeting ment. starts to get to know your clients on a more personal level. What do you think? Ofcourse,itsnotjustthefrequencyoffeedback that matters. Knowing how to coach to someones4. Specificity Is Key strengths, even when trying to work around an area of weakness, is key.When it comes to feedback, the more specific, the better. General comments like good job are well-in-tentioned,butdontmovetheneedlemuchfor 5 Positive Feedback Examplesgrowth and development. Instead, aim for being as Imagine being able to give all your sellers an 11%specific and clear as possible when highlighting a job boost, just through feedback. Try one (or all of these)well done. this week with your team! Try this: I love that you thought to pull up the exam-ple results you got for a similar client in this presenta-1. On-the-Spot Feedbacktionthat really seemed to be an ah-ha moment When you see a seller doing something great, evenfor the decision-makers in the room. Well done! if they do it all the time, call it out as soon as possi-ble. Dont wait for your next 1:1 or team meeting to5. Keep It Conversational share feedbackit has more potency when givenGiving feedback should be a two-way conversation right away. briefly share with them what they did well and give Try this: Nice job getting that contract to move for- them space to respond. You will likely walk away with ward. I know that client can be a bit tricky to workevenmoreinformationabouthowyoucancoach with. You do a great job making sure nothing stays inthem in the future! limbo for too long!Try this: I just heard from the CEO at Company A, and they were really impressed with the solution you 2. Caught Doing Goodprovided for them. Theyve historically been one of our toughest clientswhat did you do that led to Doyouhaveasellerwhoslightonactivitythissuch a successful partnership? month? Someone who is hesitating to reach out to qualified leads? Catch them doing the desired behav-ior and celebrate it. The more you focus on it, theWhy Is Positive Feedbackmore they will be focused on it too.Important?Try this: I just took a peek at your calendar, and itOne of the best ways to grow and develop your sales-looks like your week is filling up with discovery meet- people is through the effective use of feedback.ings. Great work! Let me know if you need anythingBoth are necessary, but its also important that you from me.focus on the ratio of positive to negative feedback. We suggest aiming for five positives to every one crit-3. Strengths-Based Feedbackicism.If an individual on your team has a weakness thatsWhen observing your sellers, take detailed notes on all getting in their way, use one of their strengths to helpof the things each individual does well and one or two them work around it. People can grow in an area ofthings you think they could improve. This will help you strength by as much as 10 times, but they can onlyprovide lots of feedback on positive behaviors they grow about 10% in an area of weakness.should repeat and give them a few things to improve.Positive Feedback Examples (And a Few Negative Ones, Too) 113'