Mid-February is an interesting time of the year. The stores, malls, and grocery stores are jam-packed with people shopping for Valentines Day. If you like to shop, this may be paradise… heading out with all of the other crazed shoppers, trying to find that one special thing for that special someone. But if you're not into shopping, you probably want to minimize the places you have to go.
Imagine if you only gave yourself one opportunity to find that special gift—you're determined to go to only one store. Some of you would get lucky. Others might find that is it out of stock, while others find that the one store chosen never even carried that special something. So what do you do if you weren’t lucky? Since you only gave yourself one shot, you have two options—find another gift or go home with no gift.
Don’t like those options? Me either, but when it comes to digital marketing, I see salespeople and marketers do just that all the time when using ad targeting to reach their target consumer—their someone special if you will. Instead of using multiple targeting options available to them, they make the decision to hyper-target… using just one behavior, age group, or a small geographic area. Doing that is the same thing as just going into one store to find your target gift. You might get lucky and generate results, but more often hyper targeting minimizes your chances to deliver results.
When considering what targeting options to use, you need to know and understand the make-up of the heavy user. Knowing gender and age is only a fraction of the story. You need to also learn about the benefits they seek as well as their motivations for using that particular product or service. Get into the mind of the heavy user. Knowing who they are and what they do every day will help you better decide multiple locations where you should place the message to reach the right consumer and what that message should look like.
At the end of the day, the marketer is looking to get their message in front of the right audience. Typically, that audience is visiting more that one section on a site, exhibiting multiple behaviors and is a range of ages. Pay attention to the characteristics of heavy user. Give your client the best opportunity to find that special something by offering them a shopping mall, not a single location.