<img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=585972928235617&amp;ev=PageView&amp;noscript=1">

The Center for Sales Strategy Blog

How to Quickly Identify Your Human Capital Expense [VIDEO]

 

IMG_9138

From identifying new opportunities for growth to driving profitable revenue streams, salespeople are the fuel to your company’s fire. As sales managers and leaders, we often state that our team is our most valuable asset, but are we doing anything about it?

If we’re going to take this principle seriously, then identifying your human capital expense is essential. Do you ever wonder if you’re doing your very best as a sales manager?

Topics: Talent coaching talent focused management

Set Your Team Up for Sustainable Sales Performance Going into 2020

key to sales performance

Think of sales performance as a three-legged stool. When all three legs are strong, there is nothing sturdier. But if one of the legs isn’t holding up its weight, the stool can no longer do its job. Just as you need all three legs on that stool, so too must a sales organization have three solid legs to carry the weight of the expectations placed on it. As we get closer to 2020, ensure your team is strong in all three areas and set your team up for improved sales performance in the new year.

Topics: sales performance sales management Talent

How to Strengthen Your Team With Each New Hire

culture-team-new-hireYour employees are the foundation of your company and your culture. So, it stands to reason that every hire you make will either enhance your culture or detract from it - one person at a time.

Infographic: Top 15 Reasons Your Employees StayWe know that finding top talent is difficult! And with the current talent shortage, now more than ever, the candidate is in the driver’s seat. Once you finally find the right person to bring onboard, someone with the right talents and the right fit for your team, you want to do everything you can to develop and keep them. And this starts from the moment you send them that offer letter.

Did you know that Zappos pays new hires $2000 to quit within the first week of their employment? Although that seems like an incredible gamble with their hiring budget, this policy encourages those who are only there for the paycheck to take the money and run, leaving those who really want to be there.

Topics: hiring salespeople Talent company culture

Sales Management Tip: Stop Using Your Salespeople to Hit Your Budget!

sales budgetNobody likes to feel used. This is probably not a news flash, but salespeople don’t like to feel as though they are being used by their sales manager to hit their budget or bonus. I bring this up because recently, I attended an industry conference and happened to be sitting next to two sales managers discussing their second-quarter budgets and how difficult it was going to be to hit them.

The manager doing most of the talking said to the other, “I just don’t know what I am going to do. Maybe I just need to get more bodies in here and get them out selling and hitting the streets. The folks I have in here right now just aren’t getting it done for me, and I don’t want to miss hitting my bonus in Q2.”

Those who know me, know how difficult it was for me to hear this and not jump in! Instead, I decided to write this blog post and share my thinking with you.

Topics: sales management Talent coaching

10 Tips to Help You Find Superstar Sales Talent (VIDEO)

KIM-IMG_8608

When sales managers are working to build their talent bank with qualified candidates, it's not easy. Couple that with your desire to have the very best sales talent in there, it gets quite a bit harder. 

Topics: sales management Talent recruitment

Effective Feedback for Sales Performance

feedback for sales performanceThe top-performing sales managers in business are on top because they are continually finding ways to make their team produce even more. The number one way to do that is by providing effective feedback to their employees. 

Almost every sales organization has their highest performers who are needed even more after they reach their goals, their average performers that are “make or break” depending on the month, and the low performers who are a drag on achievement. There is an important technique that can give you a big boost with all of the above: Feedback. 

Topics: sales management Talent

Recruit a Sales Superstar Using an Employment Value Proposition

recruit superstar seller with employment value propositionWorld-class managers know that adding a sales superstar to the team is a great way to improve sales performance. They also know landing a superstar seller involves a recruitment process just like it does for a top-performing college football team (go figure, teams like Alabama and Clemson win national championships after they compile great recruiting classes).

Superstar sellers know they are good and should be treated accordingly.

As part of your recruitment process, it is important to know—and effectively communicate—your Employment Value Proposition (EVP). 

Topics: sales management Talent recruitment

8 Steps to Improve Your In-Field Coaching

sales-coaching-feedback-845430-edited

I know about coaching. 

When my twin daughters were learning to drive, I spent countless hours working with them as they practiced behind the wheel. I owed it to all of you to do my job well!

On my quest to mold them into great drivers, I learned one certain truth: this kind of coaching can only be accomplished from inside a moving vehicle. You cannot teach someone how to drive a car by handing them a book, suggesting an informative video, or lecturing them on safe driving techniques.

(The same is true for sales, but more on that later…)

Our learn-to-drive boot camp did begin with some classroom-style learning. The girls read the information booklet provided by the Department of Motor Vehicles from cover to cover and they attended formal driver’s education classes to ensure they obtained the knowledge required to pass their written exam. They squeaked by on that exam which then earned them a driver’s permit so they could legally join the rest of us on the road as long as they have a family member in the car. Me.

Another certain truth: just because someone passes a written test does not mean they drive well. 

Topics: sales management Talent

5 Biggest Interview Pitfalls—and How to Avoid Them

interview-2.jpg

Interviewing salespeople is tough! Screening, uncovering, and selecting top talent takes a lot of practice and a reliable process. And it is essential to avoid the most common pitfalls along the way.

As far as interview questions go, the best are the ones provided in a validated scientific talent instrument used (toward the end of your selection process) by a certified Talent Analyst. The next best interview questions are those you yourself can ask each candidate to gain insight into their thoughts, feelings, and behaviors—to determine whether there is enough evidence of talent to invest more time in them.

I often work with our clients to help them improve their interview techniques and become better at moving the right people forward in the funnel. Those who are the very best at recruiting and selecting top talent know that strong screening in the beginning leads to a much more talented candidate pool every time. Those that don’t commit to that kind of consistent practice tend to get stuck in one of five common interviewing traps and often find themselves disappointed with the underperformance of those they’ve brought on board.

In order to better take advantage of every golden interview opportunity that comes your way, you need to know these traps welland then avoid them.

Topics: hiring salespeople Talent

How to Hire a Great Sales Hunter

hunter.jpg

Simple life lesson: One of the best ways to find exactly what you need is to know exactly what you’re looking for.

We regularly work with hiring managers and recruiters to clearly define the role they are working to fill so they know exactly what they need for superstar performance. This morning I received an email from a sales manager asking which talents he should look for to hire a strong sales hunter. Great question! So good, in fact, I thought I’d share my response with you.

Topics: hiring salespeople Talent