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The Center for Sales Strategy Blog

5 Reasons Why CRM Should Matter to Sales

5 Reasons Why CRM Should Matter to Sales

For as long as there have been Customer Relationship Management (CRM) tools in existence, salespeople have been suspicious of management’s motive for insisting their sales teams use the software.

Sure, when everyone on the team is using a CRM, the sales manager’s job can be made easier, but what’s in it for the rank and file salespeople?

If you're a manager trying to get your salespeople on board with using a CRM, below are five reasons you can give them that convey what's in it for them.

Topics: sales process CRM sales enablement

Close This Performance Gap, Get More Appointments [VIDEO]

 

Matt Sales Perfromance Gaps

Even your best sales reps aren’t immune to sales performance gaps.

There are common gaps like not following the sales process, poor listening skills, not properly preparing for calls, not identifying valid business reasons (VBR) early in the process… the list continues.

However, one of the most common sales performance gaps that you need to close in order to boost revenue is right at the very beginning of the sales process. Do you know what it is?

Topics: sales performance sales process

Sales Managers: Start Focusing More on Top of the Funnel Prospects

Top of the Funnel Prospects

When it comes to the sales pipeline, a good rule of thumb is — having nothing in the top of your sales funnel today, means nothing to close in the future.

This means it is important to add prospects to a sales funnel, as well as ongoing engagement to move them through the funnel. Simply put,  just because a prospect enters the top of the sales funnel, it’s not guaranteed they’ll move to the middle of the funnel.

Topics: Lead Nurturing sales process sales pipeline

How the Right Sales Team Structure Can Maximize Revenue Performance [VIDEO]

Matt Sales team Structure and Revenue

Increasing sales productivity and performance is a top challenge for any sales leader. One study even found that it surpasses the obstacles of recruiting, hiring, and onboarding.

Data suggests that salespeople spend as little as 23% of their time actually selling. In conjunction, the 2020 Media Sales Report found that nearly 1 out of every 3 (31%) of salespeople spend 20-25% of their time in discovery meetings.

Sales managers try various things to hit their targets: hiring more reps, reassigning territories, changing compensation plans… and more. Yet there’s one thing that most organizations have not tried, and when done correctly, you’ll see the growth and revenue performance you desire.

Topics: sales process sales structure

Sales Leaders Have Two Jobs Related to Sales Process

2 jobs

Only two jobs? Most sales managers will meet that headline with an eye-roll but stay with us.

Great sales leaders individualize their coaching while they manage a standardized sales process. The first job of a sales leader is relatively easy - the second takes more discipline. The two jobs sales managers have related to sales process are:

  • Install a process that everyone on your team uses
  • Keep the team focused on the process at all times
Topics: sales process IMPACT

Why Your Salespeople Need a Cold Calling Playlist (Playlist Included)

cold calling playlist

Scientists say music changes mood, motivation, cognitive processing, and the ability to retain information. Additionally, music just makes work more fun and time fly!  

Setting appointments is a common problem — in fact, the 2020 Media Sales Report found that 80% of sales managers find it harder today than just 5 years ago. Listening to music is just one small motivator that will help get the job done.

Effective sales prospecting is one of the most challenging — and most important —parts of the sales process. Getting it wrong means wasted time and frustration. Getting it right means a healthier pipeline and better performance.

Topics: sales process prospecting

Follow-Up Next Week — Does Not Mean You Have an Appointment

appointment.jpg

One of the leading indicators for sales success is to look at the number of appointments that a salesperson has each week. (This is not the only leading indicator that you should be tracking, but it is one of them.)

The idea is that if a salesperson has a significant amount of appointments each week which involve finding needs, getting assignments, presenting solutions, or delivering a proposal, that this quality sales activity will lead to good solid revenue performance.  

It's fair to say that everyone in sales or in sales management would agree with this, but here's the flaw many salespeople are confusing "I'll follow up with you next week" with "I have an appointment."

To be clear, "I’ll follow up with you next week," does not mean you have an appointment.

Topics: sales performance sales process

Improving Sales Performance | Media Sales Report | Sales Process

ISP 14-2

In Season 2 of Improving Sales Performance Series, we’ve focused on the data and analysis of the 2020 Media Sales Report.

In this episode, Dalena Pajares, Dean Moothart, and Kurt Sima of The Center for Sales Strategy and LeadG2 join Matt Sunshine as they discuss the data from the Media Sales Report surrounding the analysis of the sales process and setting appointments section.

You can stream it now to hear their insight, advice, and initial thoughts after analyzing the data that was just published. Or keep reading for a brief overview.

Topics: sales performance sales process

Why Good Salespeople Leave

Why Good Salespeople Leave

According to a DePaul University study, the average turnover cost per Account Executive (AE) is $97,690 when you add up recruiting costs, training costs, and lost sales. So, if you lose five AEs in one year - you’re close to losing nearly a half a million dollars. 

Couple that with the fact that in a Glassdoor survey, only 19% of AE’s have no immediate plans leave their companies, but 68% of AE’s plan to look for a job within the next year.  

Why do sales reps leave? And what can your sales organization do to stop your top sellers from leaving?

Topics: sales process sales structure IMPACT

A Better Way to Deal with Order Cancellations

how to handle order cancellations

The old saying “when it rains, it pours” seems to apply to order cancellations, and it seems like when cancellations occur, they occur in bunches. Here’s what many sellers do when they experience a bunch of order cancellations:

1. Have a negative reaction and argue with the client.

2. Panic and go after any account they can sell.

3. Look for ways to close a quick deal to make up for lost revenue—including dropping the price to close a deal.

4. Sell new prospects whatever they can sell without worrying about delivering results.

All items on this list ultimately lead to short term sales AND more cancellations in the future.

Topics: Needs Analysis Sales sales process