The Center for Sales Strategy Blog

Securing appointments has always been a sales challenge, but in media sales today, it’s reached a breaking point. The  6th Annual Media Sales Report shows that booking meetings, advancing deals, and closing business require more persistence, better tools, and sharper strategies than ever before.

Here’s what the data from the Setting Appointments & Sales Process section tells us—and what sales leaders must do now to keep their pipelines full.

The media sales industry faces a significant challenge: securing quality appointments with prospects ready to do business.

Media salespeople excel when engaging with prospects, identifying needs, and selling solutions, but the current system forces them to spend excessive time cold calling. This inefficiency leads to only one or two quality appointments a week, hindering even the most talented sellers from achieving better results.

The process needs a fundamental change to improve outcomes.

The most common frustration I hear from B2B sales and marketing leaders is their inability to secure first appointments with qualified prospects. The common sentiment that I hear over and over again is this.

“We do really well as a sales team when we have an opportunity to tell our story. But we’re just not getting enough at-bats.”

For several years, traditional outbound prospecting methods (cold calling and email) in B2B selling have become less productive. The average cold call success rate in 2024 is 4.82%.

This statistic includes efforts to call into all sizes of companies and levels of target contacts. As you call larger companies and higher-level decision-makers, this number can plummet to less than 1%.

And email isn’t much better. Over 60% of all cold outbound emails go unopened by the target prospect.

Getting the first appointment with a qualified decision-maker of a target prospect can be one of the most challenging aspects of B2B selling.

The ability to set appointments efficiently can make or break a business's success. The good news is that today, sales professionals have access to a plethora of tools and resources designed to streamline the appointment-setting process.

A good salesperson knows that success starts with making connections, building rapport, and creating a positive space.

Short and irritable prospects make it difficult to have any meaningful conversation and make your job much harder than it needs to be. 

Building rapport and making connections doesn't have to take long, and it's well worth the investment. Let's look at some simple techniques that you can use to improve a prospect's mindset so they're more comfortable and open to hearing what you have to offer.

The difference between success and failure is your new business!

Even the most seasoned sales veteran will experience 30% attrition every year. That means if we do not add new business in three years, your sales will dwindle to almost nothing. And if you add 30% in new business or incremental business each year, you'll basically just be treading water, not actually growing.

So, you've got the appointment for your Discover meeting. Good for you...now what? The Discover meeting is a critical part of the selling process, so “winging it” should never be your strategy. 

Most sellers understand that the goal of the Discover meeting is to uncover an urgent need that they can help solve, and then leave with an assignment. To accomplish this, you must ask great questions.

By “great” questions, I mean ones that: get the wheels turning inside their head, make them glad you asked, allow them to talk about what’s hot from their point of view, and make you seem valuable. Remember, every question you ask will either enhance or detract from your credibility.

This season on Improving Sales Performance, we’re analyzing the findings from our latest Media Sales Report. With data collected from surveys conducted in Q4 of last year, the responses from sales managers and salespeople alike will help us chart a solid path forward through the media sales landscape.     

In each episode, Matt will be joined by a rolling roster of outstanding experts from our team at The Center for Sales Strategy.   
 
Here, Matt is breaking down the Sales Process section of the Media Sales Report with VP/Senior Consultant, Alina McComas and Senior Consultant, Michael Mayer. 
 
Both Alina and Michael have such awesome takeaways on some top questions that arise from the report, like: 

• Why do you think appointments are becoming harder and harder to secure? 
• With 41% of salespeople telling us that finding qualified leads is only getting harder as well, what do you think is causing this? 
• What would you say to sales managers that are having a tough time with CRM adoption amongst their team?

Click here to listen to this episode on your preferred podcast platform or keep reading as we break down the conversation from this episode. 

Buyer-first mentality is simply defined as it’s a buyer’s world, and sellers are just living in it.

In the past, traditional sellers could easily come in and build a case because they were a superstar, had great product knowledge, and were able to support the buyer’s organization. In essence, they were selling what they could accomplish for the client without ever knowing anything about them.

Technically, those days are over now. Buyers expect you to know more about what their company is all about, what they do, and potentially what they’re trying to accomplish.

Before you can close the deal you first have to schedule the first meeting with the prospect’s decision-maker. Often, that’s the most challenging element of the sales process. Many sellers express the same frustration. “We have a great story to tell, but we’re simply not getting enough at-bats.”

Here are five ideas to help your sellers get off the bench and into the game.