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The Center for Sales Strategy Blog

Stephanie Stoll

Stephanie Stoll

Stephanie works with subject matter experts and our Client Experience team to design and deliver content and services to our clients. Her background in sales and training combined with her formal education in Adult Learning drive her to create and deliver impactful user experiences.

Recent Posts by Stephanie Stoll:

Enhancing Prospecting Skills Through Targeted Training Programs

Enhancing Prospecting Skills Through Targeted Training Programs

Prospecting is the cornerstone of sales success. It’s the process of identifying, qualifying, and engaging potential customers.

However, many sales professionals find prospecting daunting. This is where targeted training programs can make a significant difference.

Topics: sales training prospecting

6 Ways to Provide Superior Customer Service After the Sale

6 Ways to Provide Superior Customer Service After the Sale

Customer service isn't just about the initial sale; it's an ongoing relationship. Building trust and loyalty requires consistent and exceptional service, even after the purchase is complete.

While closing the deal might seem like the finish line, the race for long-term customer satisfaction is just getting started. A well-executed post-sale strategy is essential for nurturing relationships, securing repeat business, and driving referrals.

Topics: sales strategy

Aligning Individual Development with Overall Sales Strategy

Aligning Individual Development with Overall Sales Strategy

A successful sales organization requires more than just talented individuals.

It demands a cohesive team where each member's development aligns with the company's overall sales strategy. This alignment is crucial for driving performance, fostering a positive company culture, and achieving long-term success.

Topics: sales strategy employee development

Maintaining Motivation and Resilience When Dealing with Roadblocks

Maintaining Motivation and Resilience When Dealing with Roadblocks

“The only person you are destined to become is the person you decide to be.”
– Ralph Waldo Emerson.

A powerful statement, isn’t it? But how do we become that person when life throws curveballs and obstacles our way?

The answer lies in two crucial elements: motivation and resilience. Motivation is about starting and continuing a journey, while resilience is about navigating the journey, especially when faced with difficulties.

While both are essential for success, they serve different purposes.

Topics: sales motivation

Adapting Your Sales Approach for Different Prospect Personalities

Adapting Your Sales Approach for Different Prospect Personalities

Ever feel like you're giving a killer sales pitch, but your prospect just keeps staring at the wall?

The truth is a one-size-fits-all sales approach rarely works. Prospects have unique personalities, and understanding these differences can be the key to unlocking sales success.

But how can you possibly tailor your approach to every single person?

The answer is to adapt your sales style to match your prospect's personality type. By doing so, you'll build stronger rapport, improve communication, and ultimately close more deals.

Topics: sales strategy prospecting

Essential People Management Skills for Sales Leaders

Essential People Management Skills for Sales Leaders

Sales leadership is not just about driving numbers and closing deals; it's fundamentally about people management.

The success of any sales team hinges on the ability of its leader to manage, motivate, and mentor their team effectively. Although many things contribute to your team’s overall success, there are five essential people management skills every sales leader must master to build a successful and motivated sales team.

Topics: Leadership sales management

Strategies for Cultivating Open Communication and Feedback

Strategies for Cultivating Open Communication and Feedback

The cultivation of open communication and a robust feedback culture is pivotal for sustained growth and success. Like many tactics for organizational growth, it sounds simple, but it is not always easy.

Let’s explore some actionable strategies aimed at empowering managers to actively seek and embrace feedback within their teams.

Topics: feedback

The Quest for 100% Superstars: Rethinking Recruitment and Training

The Quest for 100 Superstars

Every sales organization dreams of having a team composed entirely of superstars. Imagine a workforce where each member consistently exceeds targets, possesses exceptional communication skills, and demonstrates unwavering dedication.

While building an entire team of superstars may seem ambitious, it's a goal worth pursuing.

Topics: sales training recruitment

Situational Leadership: When to Coach, When to Manage

Situational Leadership

There is a fundamental yet often misconstrued aspect of sales leadership that gets a lot of airtime: the fine line between managing and coaching. At The Center for Sales Strategy, we understand the pivotal role that effective leadership plays in propelling sales teams toward success.

Managing and coaching are two distinct, albeit interconnected, approaches that leaders employ to guide their teams. But what sets them apart?

Topics: Leadership leadership development

Elevating Sales Skills Through Engaging Training Games and Activities

Elevating Sales Skills Through Engaging Training Games and Activities

In the world of sales, the ability to effectively communicate, negotiate, and understand products is imperative. While traditional training methods often involve presentations and role-playing, integrating games and activities into sales training can be a game-changer.

These interactive approaches not only enhance engagement but also foster skill development in a more immersive and enjoyable manner.

Topics: sales training