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The Center for Sales Strategy Blog

Stephanie Stoll

Stephanie Stoll

Stephanie works with subject matter experts and our Client Experience team to design and deliver content and services to our clients. Her background in sales and training combined with her formal education in Adult Learning drive her to create and deliver impactful user experiences.

Recent Posts by Stephanie Stoll:

Priorities for the Modern Leader

Leadership-1

Work and career are areas that are ever-evolving.

New ways of working emerge, skill sets and experiences change, and employee expectations shift. As a leader, it's important to understand where your priorities need to be and how you can position yourself to help your employees grow.

Topics: sales leadership leadership development

The Art of Asking for Sales Testimonials

The Art of Asking for Sales Testimonials

Most salespeople will claim to have many happy customers, but can they prove it?

Renewals and repeat customers are one thing, but many buyers can live with being content with their seller and stick with who they know because nothing is broken, but what evidence is there of your raving fans?

Topics: sales strategy

4 Reasons Accountability Is Missing in a Sales Team

Accountability

Every relationship has ups and downs, and that includes relationships between coworkers.

The members of your sales team might be going through problems at home that can cause problems at work.

There might be conflicts with other members of the sales team.

When problems exist in other areas of life, it can affect the accountability of the whole sales team or individual team members. Either way, it's possible to remedy the situation and make accountability a priority for your team.

Topics: sales performance

Learning and Development Lessons from the Pandemic

Learning and Development

The pandemic has brought about numerous changes in the way we work and interact within our organizations, and it has also affected the way we develop, deliver, and assess employee training.

There has long been a push to incorporate more technology into training programs and the last two years have acted as the accelerant needed to push learning and development to new levels. Coupled with the new technologies is a shift away from more formal learning delivery and methods.

While many of these ideas were already in play, they have emerged as best practices in the virtual and work-from-home environment.

Topics: learning development

Sales Leaders Challenge: How to Effectively Manage Change

Sales Leaders Challenge How to Effectively Manage Change

As a sales leader, you can count on the fact that there will be constant change. It's all around you in technology, the economy, your team, and industry conditions.

At times, it can seem impossible to prepare for and navigate the sea of changes you face, but successful sales managers adapt and adjust, and even embrace the changes.

Whether the change is a small adjustment or a seismic shift, leaders have the ability to reduce uncertainty and smoothly maneuver the tumult of change.

Topics: sales leadership

Developing Our People is an Invitation for Growth

Developing Our People is an Invitation for Growth

You may have heard this phrase exclaimed in many different ways: “Our people are our greatest asset”.

But what exactly does that mean? And if people truly are an essential ingredient to running a business, how do we ensure that they remain a strong and steady force?

Hiring the best without investing and nurturing their talents is one of the biggest mistakes an organization can make. Let’s take a look at some of the facts and figures on employee development.

Topics: professional development growth guide

Resilience: How to Embrace and Learn from Mistakes

Learn from your mistakes

“I never lose. I either win or learn.” – Nelson Mandela

Let’s be honest, in sales you're apt to hear the word “No” more than you hear “Yes”, and over time that can be a sense of frustration and in some cases a demotivating factor.

But it doesn’t have to be!

Believe it or not, you can embrace those failures and become a stronger and better salesperson than before. The key to overcoming the negativity of rejection is resilience and it can be built and strengthened with some effort and thoughtfulness.

Topics: sales process

How Leaders Can Use Storytelling to Activate Empathy

How Leaders Can Use Storytelling to Activate Empathy

“Could a greater miracle take place than for us to look through each other’s eyes for an instant?” — Henry David Thoreau

As children, we’re told many stories, some of which were created and passed down to help teach life lessons. Storytelling has been around for thousands of years, and there are many parables, fables, and legends that we share as a collective society.

Stories bring us together, bond groups emotionally, and connect them to their purpose. The use of stories also has an immense impact in the business world, increasing workplace empathy, strengthening leadership, and as a team-building strategy.

How to Crush Adversity with a Strong Sales Culture

How to Crush Adversity with a Strong Sales Culture

You hear it every day, “these challenging times,” “the new normal,” “the pandemic.” It’s no surprise that we are all facing adversity and uncertainty, but it doesn’t mean all doom and gloom. In fact, you can crush adversity and come out on the other side stronger, successful, and more skilled than ever. What is the secret to weathering the storm? Start with your sales culture as your foundation and proactively instill and foster resilience.

Topics: company culture communication Remote Team

Email Tone: It Can Be Louder Than Words

Email Tone  It Can Be Louder Than Words

The remote workforce offers opportunities and challenges that we may not have considered when working in a common location. We take for granted proximity to our coworkers and the ease with which we communicate and convey our emotions and intentions. Communication that we had in person tends to shift to digital and allows us to stay connected no matter where we are co-located.

However, we still need to be aware of the tone we are using, which in writing can be more complicated than spoken words (because our brain fills in the gaps when we lack information).

Topics: email sales process COVID19 Resources