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The Center for Sales Strategy Blog

Jim Hopes

Jim Hopes

Recent Posts by Jim Hopes:

Sales Coaching: Were We On the Same Call?

sales coachingAs a sales manager, you have no doubt had this experience. You just returned from making a sales call with one of your people and they begin to describe to someone else how the call went, who said what, and what got accomplished. As you listen, you are wondering if you were even on the same call, because what you saw and what you experienced was quite different.  So, what’s going on here?  Is your salesperson just obtuse, or perhaps trying to spin the story to make himself look good? Chances are, neither.

Topics: sales performance Sales

The Number One Reason Sales People Leave an Organization

retaining sales peopleI recently talked with a person in senior leadership who told me his company hired a salesperson six months ago who took an $80,000 pay cut to come to work for them. She left an obviously lucrative sales job in a bigger company because, despite her level of achievement and huge revenue contribution, she felt no appreciation for her accomplishments and, was being forced into a rigid sales structure totally foreign to what made her successful.

Topics: hiring salespeople Sales

Get Yourself Out of a Jam

overcoming sales objectionsWhile there is no tactic as valuable as a good strategy, there are times when—despite your artful and strategic approach to securing an appointment—a handy little tactic like NERO can keep the process moving forward.

Topics: setting expectations Sales

Why Doesn't Everyone Own a Honda Fit? [Sales Development]

sales strategyMy wife and I subscribe to Consumer Reports and recently I was leafing through the pages when I came across an interesting article outlining the best and worst values among cars. They calculated the cost of ownership over a five-year period taking into account factors like cost of acquisition, reliability, maintenance cost, fuel efficiency, depreciation, etc. Turns out the Honda Fit is THE best value on the market at a cost-per-mile of 44 cents. That's pretty impressive considering a Mercedes S550 costs $1.70 a mile to own and the vehicle I drive, the Acura RDX, costs 84 cents a mile to own, nearly twice the cost of the Honda Fit.

So, why doesn't everyone own a Honda Fit? On a cost-per-mile basis, it's clearly the least expensive vehicle to own and operate. The reality is people most often don't choose the lowest priced car because myriad other vehicles satisfy other objective and subjective needs within their lives affecting their value perception. And, so it is with the products and services you sell.

It's your job to uncover the needs truly unique to your particular prospect and to understand the subjective personal wins that might help drive their choice. Are you doing that? Well enough? What could you commit to this year to get better at that? It would be a good investment on your part.

Jim Hopes is CEO at The Center for Sales Strategy. 

Topics: sales strategy Sales

Coaching Sales People: Sales Meetings Are Expensive and Overrated

sales meetingIf you add up the value of everyone who sits in on a sales meeting—including yourself—you’ll realize how expensive sales meetings are. You should also remember the best training takes place in the field, with real accounts, not in a conference room with theoretical examples. But, there are still some legitimate reasons for having a sales meeting: education, training, team building, problem solving, positive psych and recognition. 

Topics: successful sales meetings Sales