The Center for Sales Strategy Blog

For every sales manager and General Manager, November and December are always interesting months. And the reasons why: it's the end of the year and it's BONUS month. It's the months to prod, cajole, incentivize, and yes, even beg the sellers to get out there and close the year strong!  

2021 is nearly over!

If you're only a few dollars short of getting your year-end bonus, you should do everything within your power to do so.

However, the fact of the matter is that most years, that's highly unlikely, improbable, and even impossible to reach that year-end bonus money. But even if that was the case, we should do everything within our power to squeeze every dime we can out of the year. Right? 

Wrong!

I am often asked by clients, what is new in media sales? What do you have that is new? What is the new and improved way to sell? 

The most important job of managers is to coach, develop, and maximize the talents of their direct reports—sales managers developing salespeople and general managers developing sales managers. When people are maximizing the talents they have, sales and productivity will follow.

Here are my top 6 recommendations to improve sales culture and make sure management is getting the most from the talents of the team.

In case you haven’t noticed, things are changing in media sales. Almost faster than we can keep up with. More and more local accounts are now being handled by the national rep. Technical dollars, those that we have little control over and are basically bought just on your ratings, are declining. There is little a local staff can do with strictly technical dollars when the salesperson doesn’t even know what the out-of-town buyer looks like, much less have a relationship with him or her.

Businesses like to talk about being strategic. It’s one of those buzzwords that’s always in fashion. Some also take pride in being tactical, another buzzword that remains fashionable, even if those who use these terms don’t have any grasp at all of what they mean.

I know you have been there. We all have. You go to any restaurant, and they are always trying to upsell you. Do you want a drink with that? How about a jumbo large fries? And even at nice restaurants they ask if you would like to see a dessert menu, or they just bring the dessert cart to your table without even asking.

Are they really doing that for you? Are they trying to solve your hunger problem after you just ate a huge meal or ordered a double meat cheeseburger? Of course not! They are trying to solve their problem, which is to grow their bottom line. (Drinks and desserts have the largest profit margins on most menus, but you knew that.) And we know we are being upsold because if we wanted or needed that pie, we would have ordered it!

Sales managers are so busy these days that it is easy to get caught in the everyday shuffle of dealing with all the tactical and urgent items on their to-do list. It makes it very easy to forget what your real job is: managing salespeople and maximizing the talents of your sales team.

Here are five strategic ways to get the most out of your salespeople:

1. Identify Their Talents

After working with your salespeople over a period of time, you probably have a pretty good idea of where they excel and where their limitations are. At The Center for Sales Strategy, we have a talent assessment that can tell you their talents without having to wait months to determine that on your own.

2. Talk to a Talent Analyst to Determine Ways to Maximize Those Talents

When I first started selling media, I had a sales manager whose mantra was to always get new business. So one of his expectations was that each week, each seller would make 20 new business calls.  Even as a new seller, I knew this was not the best use of my time, so I asked how he would determine these calls would be completed. His solution was that we deliver a business card. Simple enough.

In August, my colleague, Emily Estey, wrote about how expensive meetings can be. I am in complete and total agreement with her. I have wasted decades of my life in sales meetings, department head meetings, and promotion meetings. OK, maybe not decades, but you get the point. 

But let’s focus on sales meetings today. Sales meetings can be a useful tool for managers, if you follow these simple do’s and don'ts: