Culture first… all the other stuff after that!
“Until I came to IBM, I probably would have told you that culture was just one among several important elements in any organization’s makeup and success – along with vision, strategy, marketing, financials, and the like… I came to see, in my time at IBM, that culture isn’t just one aspect of the game, it is the game. In the end, an organization is nothing more than the collective capacity of its people to create value.” - Louis V. Gerstner, JR – former CEO of IBM
Most organizations dealing with performance issues miss this point. Traditional logic dictates performance improvement is tied to any or all of these factors:
Don’t get me wrong, these things are important, but they are not as important as culture.