The Center for Sales Strategy Blog

All we talk about as marketers in the media industry is integrating digital strategies, the power of mobile, the online buyer’s journey, and everything in between. We tell our advertisers how important an online marketing strategy is in conjunction with their TV or Radio campaigns, and why taking ownership of your online presence is absolutely critical. We even teach our salespeople the power of social selling and personal branding in the increasingly digital world.

Although in some ways technology has made salespeople’s jobs harder (think email auto-filing), in many ways it’s also made work easier. This list of the top six apps we recommend for salespeople definitely falls into that second category. We not only recommend these apps,  we also use them ourselves.

As Baby Boomers are retiring, Gen Xers (those born from about 1965 to 1980), now with several solid years of experience, are moving into decision-making positions. A few days ago I read an article in the Wall Street Journal about how this shift is affecting the culture of companies and how they’re run. The article explained a few shared characteristics of these younger bosses. 

I recently reached out to a friend of a friend. I wanted to pick his brain on some business ideas that I thought were very related to what he does. I was hoping for a new connection, some thoughtful conversation, and a little free advice.

When I finally reached out, he very politely said “no.” Of course, he said more than just “no,” but the bottom line was that he was strapped for time working on a new online course that was about to launch and that his wife was about to have a baby. He said he would love to help in the future—like six months down the road—but that right now, he just had to say “no” to some things.

At first, I was a little put off, even shocked. I hadn’t expected him to say no. But the more I thought about it, the more I realized there was a lot I could learn from this experience. His “no” wasn’t personal at all, and I do believe he meant it when he said he’d have that conversation in six months. But he had to choose. He had to be picky with his time, and I respect that. That’s something I try to be hyper-aware of in my life, as we all know that time is our most precious commodity.

So, I ask you: Are you saying “no” often enough?

Think about these four kinds of people in your life:.

1. Your Customers

Sometimes we over-serve. Shoot, I probably over-serve my clients every day, and they probably don’t even realize it (shame on me). But this can be a big problem and one that we all need to work on. It’s okay to get paid for what you do and to acknowledge when something is outside the scope of your contract or your capabilities. Don’t feel like every request has to be met or you’ll lose their business. Don’t leave that client hanging; suggest alternatives. Quality partners will appreciate and respect you more when you are honest about boundaries.

See also: "How" Selling Solves Your Business Problems

You started an inbound marketing program a few months ago. You followed all the advice. You even read about what to expect in your first year of inbound marketing. Now... it seems to be working!  People are exchanging their information (email address, title, phone number) for your premium content, just like you heard they would!

Visitors to your website are becoming inbound leads!

Now what do you do?

Here are five things to consider with every inbound lead that comes in.

I think Albert Einstein was onto something with that statement.

If you’ve ever found yourself trying to explain something technical or complex to someone who isn’t familiar with the topic, you know what I mean. Perhaps you work in finance or real estate and are all too familiar with the puzzled looks from your clients when you try to explain mortgages, stocks, or investments. (This is where all those “______ for Dummies” books come in handy, right?)

As an inbound marketing consultant, I get the confused look pretty often. It’s easy for me to assume everyone knows what inbound is. After all it’s a big “buzzword” in the digital marketing world. But the reality is it’s still a relatively new topic and those in other industries don’t always understand. Sure, maybe they’ve heard the term, but they don’t really have a good grasp of what it is or what it looks like. In fact, I have friends in sales, management, and even some working in traditional (outbound) marketing that are still giving me that quizzical look even after I provide them with the general definition—and these are people that should know. They’re the ones who can really benefit from it.

It’s at this point where I typically recall (and laugh about) the scene from The Office, where Steve Carrel’s character is trying to understand an explanation of their budget but doesn’t get it. After briefly pretending to understand, he finally asks his coworker to, “Explain it to me like I’m 5.” And, ever since then, I’ve found myself thinking this same thought when someone is trying to explain something complex or technical that I’m not familiar with, or when I need to explain something of similar nature to someone else.

Here’s our official definition of inbound marketing:

The process of attracting the attention of prospects, through content, before they are even ready to buy; the best and most cost-effective way to convert strangers into customers and promoters of your business.

But, again, what does it really entail? What does it look like? Complexities and technical jargon aside, of
course. 

If you find it a bit daunting to develop a keyword strategy, you’re not alone! Many people don’t fully understand which keywords they should go after, and they don’t know how to find out. The concept seems simple. We want our website to appear when someone searches for a solution to a problem we can solve. But it can be hard to get started.

Here are a few simple tips to help you get in the mindset of finding the right keywords.

1. Start with your target personas in mind.

Think about what problems you solve for them. What are their needs? What are they likely to type into a search bar? The keywords will come naturally.

2. Use long-tail keywords.

Thanks to Google’s release of its Hummingbird algorithm last fall, long-tail keywords have taken center stage. Long-tail keywords are longer phrases that usually consist of three or more words. For example: “how to fix a leaky faucet.” They’re more specifically relevant and tend to have less competition, allowing you to rank higher. Long-tail keywords are also more likely to reflect what your buyer personas are typing into their search bar, giving you not just any visitors, but qualified ones. It’s important to remember that you’re no longer writing for search engines—you’re writing for humans. Search engines want to match your content to what people are searching for.

The numbers are turning increasingly negative for salespeople: more people are competing with you to get a slot on the prospect’s calendar at the very moment when more available information has plenty of prospects convinced they don’t need to see salespeople at all. If you want to meet your goals in an environment as tough as that, your approach needs to be very together, very tight, very toned. But most salespeople have an approach that could only be described as weak—often because their personal brand is flabby.

Not to fear! I will be your personal brand’s trainer. One of my specialties is helping B2B sellers get into shape, and I can help you, too. (Note for those who dread working out: don’t worry, no sweat will be involved in this process, but you will get results if you put in the work.)

Your Personal Brand is More Important Than You Think

If you’re a salesperson, you probably understand the importance of having an online presence and building a valuable personal brand. Even if you aren’t doing a very good job of managing it, you still understand how important it is, right?

A big part of that brand includes your social media presence. Sure, Facebook is great for sharing cat videos with your old college buddies, but I’m talking about the professional side of social networks—for example, using Twitter to showcase your expertise and knowledge in a particular area and using LinkedIn to “meet” prospects long before you actually meet them in person. If you’re not yet using LinkedIn, Twitter, and even Google+ effectively to interact and engage with prospects, customers, and other industry thought leaders, don’t worry… this post is written just for you.

Here are five easy ways salespeople can start using blogging and social media to increase your sales performance and grow your personal brand.

1. Share content from your personal or company blog. 

Do you or your company have a blog? This is the best source of content you could possibly have to share with your network and stand out against the competition. Share old and new blog posts, share links to landing pages to download ebooks, and invite others to subscribe. 

Take it one step further by including a personal takeaway. Don’t just share the link – add a line about why you think this article is important or useful or a quote from it that you found memorable.