The Center for Sales Strategy Blog

If you have ever worked with me you know I am a sucker for strong feedback and coaching. Here’s why. 

People are the foundation of any sales organization and if the people don’t grow, the organization can’t either. One of the very best ways to grow people is to provide them with strong, consistent, and targeted feedback so they can adjust their style, adapt their approach, and turn their talent into performance. 

A few weeks ago, I had the opportunity to work with an exceptional manager whose secret weapon for growing people is effective feedback. His genuine caring combined with his never-miss-a-thing insight can be life-changing for those who work for him. 

I was anxious to better understand what he did so naturally and most others struggled to do at all, so I pummeled him with questions. And he let me in on his secret.

This manager built his career on two principles. 

1. Praise: People need to receive specific and positive feedback from their manager when they do things right in order to consistently repeat those positive behaviors.
2. Criticism: A manager has a “moral obligation” to be upfront and honest with their employees when providing them with corrective coaching.

Moral obligation? I wanted to hear more.

We hope you've had a great week! It's Friday, and today we're sharing what we've been reading online this week! Here are our "best" from around the web.

1. 6 Strategies for Getting More Out of Every Negotiation— HubSpot

The ability to negotiate successfully can bring you and your business tremendous advantages. Imagine you could increase the values of your company’s contracts an additional 15% by negotiating higher rates. That’s an immediate increase in revenue for your business that comes as a direct result of your negotiation skills. This article shows you how to get better at negotiating.

Have you ever watched a TV show and been able to connect a character’s behavior to something specific in your life or work experience? I had that happen to me recently. If you watch the Bravo reality series, Flipping Out, you are familiar with Jeff Lewis and his reputation for being opinionated, outspoken, slightly neurotic with a quick, dry wit and a direct communication style. I actually love his personality! However, he can easily rub others the wrong way and he often has major conflict with those closest to him. 

On a recent episode, Jeff admitted how valuable his design assistant Vanina is to him and how much he relies on her for the success of his business. He explained that he’d recently given her a substantial raise to let her know just how much he appreciates her. Regardless, in this episode, she broke down in tears and admitted she was ready to leave because she felt overworked and underappreciated. 

Like buried treasure, salespeople have been looking for a short list of magic needs analysis questions forever. So where is that list, and what are the questions on it? Not sure where the list is, but here is an insight into which questions can really get the prospect talking and revealing the trouble or growth opportunities that you might be able to address: Ask questions early on that are relevant to their unique situation today. You can build these questions easily with just a little research. For example… 

If you ask me, it’s the best time of the year… the NFL season is here! Tailgating, road trips, barbecue, fantasy football, the joy of victory, the agony of defeat! Every team, or at least the diehard fan, is overflowing with optimism that “this will be the year!” The NFL is home to the best of the best, but only 12 teams will make the playoffs, and one and only one will be left standing in Minneapolis after Super Bowl LII (that’s 52 for those that would have to look it up like me).

Would your sales team make the playoffs, or perhaps even make it to the Super Bowl? Fans who are passionate about the “Xs and Os” of football know there are great “game plan coaches” and great “game day coaches.” The best are great at both. They have a great plan (game week), and great execution (game day). To be a great sales leader, you need a great plan AND great execution. You can’t just give the pre-game speech, and you certainly can’t coach in hindsight after all the points are on the board (think month-end revenue). You have to be a great game day coach, ON THE FIELD!  The best sales plan in the world will only get you so far. Here are the keys to being the best game day sales coach you can be.

We hope you've had a great week! It's Friday, and today we're sharing what we've been reading online this week! Here are our "best" from around the web.

1. 6 Elevator Pitch Examples to Inspire Your Own — HubSpot

When someone asks, "What do you do?", you need a short, snappy, easy-to-grasp explanation of your company and its products. The person you’re speaking with might turn out to be a perfect fit or know someone who is. If you’re looking for some inspiration, these elevator pitch examples illustrate six different ways to describe what you can offer.

“That’s okay, I’ll just do it myself.” I have uttered those words many times in my life and regretted it because I put too much on my plate, or because I offended the person I said it to. 

It may seem quicker and easier to do work yourself because it takes time to ask someone for help, explain what you need, and hand off the responsibility to others. The problem is, over time, that way of thinking negatively impacts productivity and growth. 

Recently, I was talking with a sales manager who said, “By the time I explain how to do this, I could just do it myself.” That may be true, but I told him to think about how that impacts the development of his direct reports. People will not grow if you do not give them responsibility in an area of strength. If they’re not using their talents, they are not growing. It’s not just about getting the work done, it’s how you grow and develop people. 

We hope you've had a great week! It's Friday, and today we're sharing what we've been reading online this week! Here are our "best" from around the web.

1. How the Best Reps Answer "Can You Just Tell Me the Price?" — HubSpot

The problem with discussing price is that it puts the buyer and the seller on opposing sides. At least, that is how we are programmed to engage in such discussions. When price is mentioned, sellers automatically go on the defensive, build their trenches, and hunker down, hoping the assault will pass if we evade the questions long enough. And buyers keep sending over pricing grenades. hoping that one will explode and open up a breach in the trench. Here's how to change that dynamic.

We hope you've had a great week! It's Friday, and today we're sharing what we've been reading online this week! Here are our "best" from around the web.

1. 7 Reasons Awkward Silences ... Are Actually Powerful Sales Tactics  — HubSpot

In sales, awkward silences are actually good — that is, if you know how to use them to your advantage. Consider the following positive outcomes of awkward silences, and the negative ramifications of breaking them.

I have had the rare pleasure of being on both sides of the advertising desk, both as an advertising salesperson and sales manager, and as an ad buyer at a marketing agency.

For 15 years, I sold and managed for radio stations in Dallas and Chicago and loved every single minute of it. Radio was my career, my hobby, my passion. I never thought that I would ever leave radio. Then one day, an “advertising guy” called me and wanted to take me to breakfast.

I spent the next 6 years as the Vice President of Business Development for a mid-size full-service advertising agency in the suburbs of Chicagoland. The ad agency side has been an incredible adventure. I had direct access to clients and had become the consultant that I was trained to be in radio. I worked hand-in-hand with the client as we grew their businesses together. No longer was I an adversary, but truly a marketing partner. 

Here are some of the secrets that I've learned from being on the “other-side-of-the desk”: