Recently, I was working with a client that was facing a tremendous problem. It was much more serious than the possibility of losing one of their biggest accounts. Due to some new legislation, they were on the verge of potentially losing an entire category of customers. Briefly, there was a period of shock… as if the sales manager and his team had suffered a traumatic (economic) injury. But then, very quickly, the group shifted into survival mode. Who knows where it came from—perhaps desperation, perhaps adrenaline—but the co-workers, led by their manager, started reviewing their capabilities and resources, and investigating where they might find pockets of revenue to replace the money that could soon vanish.