I recently introduced my 14-year-old daughter to the movie City Slickers, the movie about a mid-life crisis plagued man, played by Billy Crystal, who was searching for purpose in his life. One of the characters in the movie, Curly, advised him to focus on “one thing” to give him purpose.
When I work with b2b salespeople, I often think of Curly’s advice. While it certainly takes a lot of focus and work to find the right clients to approach and the right valid business reason to secure an appointment, I often find that when the salesperson gets in front of the prospect they come away empty handed, not understanding the “one thing” his or her client needed. I coach these salespeople to go into a meeting with a desired outcome in mind.
Finding That "One Thing"
The “one thing” is to understand the prospect's or client’s key business challenge. I explain that the key business challenge is the foundation for developing a solution. Without it the client and salesperson are both guessing and it is nearly impossible to develop an impactful solution.
When I am dealing with my clients that sell marketing solutions for a living, I encourage them to uncover the following:
- A need or opportunity
- A goal or expectation
- A timeline of when the goal or expectation will happen
- Who the prospect or client is trying to reach