The Center for Sales Strategy Blog

Today, we're happy to have our taxes done. Do you wait until the last minute or do you file as soon as you get your return?

The Center for Sales Strategy Weekly Wrap-Up

• Mike Anderson wrote about Vendor Relationship Management, and said, "Just because you’re already the selected vendor and serving the customer, it doesn’t mean the customer is no longer interested in VRM—in managing their relationship with you."

• Dana Bojcic wrote about listening for talent when interviewing salespeople, and said, "If you don’t know the answer, ask more questions. Ask a lot of questions… and then really listen."

We’ve all heard of Customer Relationship Management (CRM), and most sales organizations are using CRM software of one kind or another. One intent of CRM is to make sure no clients or prospects “fall through the cracks.” It’s a neat piece of software that helps the sales team make sure they are calling on prospects with sufficient frequency, suggesting upsell opportunities, and learning the buying cycle of existing clients. Sometimes the CRM system can even automate the process of corresponding with the customer. 

And now, many of those customers are automating their vendor relationships.

Have you experienced “Vendor Relationship Management?” If you’ve been stung by any of the following practices, you’ve run into VRM: 

• The human gatekeeper who is paid, in part, to protect their executive from most “typical salespeople.”
• The habit of sorting quickly through traditional mail or email, swiftly discarding anything that is from an unfamiliar sender.

Today, we're happy to have our taxes done. Do you wait until the last minute or do you file as soon as you get your return?

The Center for Sales Strategy Weekly Wrap-Up

In Best Practices when Networking on LinkedIn, Brian Hasenbauer writes, "Don’t send LinkedIn requests to people you don’t know or don’t have a solid reason for knowing them."

While the economy has shown general improvement the last few years, most of the clients I work with remain in a difficult business climate. The job of sales management is much tougher than before the recent recession. Their sales engine needs to be firing on all cylinders if there’s any hope of exceeding goals.

While helping several clients work through some tough problems, a powerful truth occurred to me:

Talent doesn’t fix every problem, but you can’t fix any problem without the right talent.

I was with one particular client for a few days, meeting with various managers and hearing about their problems, one after another. Each time, I probed for more information, asking for specific data, drilling down, so I could provide useful insight. One issue stood out every time: The organization was expecting outstanding sales numbers from someone who didn’t have sales talent.

You can have a great product to sell and the right prospects to talk to, but if the salesperson on the account doesn't have the talent needed for success, there isn't going to be a good outcome. In these situations, there was very little in the way of useful advice I could give, other than replace the salesperson.

This question is one we hear quite often and for good reason. When embarking on any new marketing program, you should be asking yourself (and your marketing partners) not only how you’ll measure and track results, but also what kind of expectations you should have: What will the return be and when will it show up? If you’re thinking about starting an online lead generation program, like the ones we help our clients execute, then you’ll want to be sure your expectations are realistic and that you are tracking the right key performance indicators (KPIs) for your business.

In order to understand how long it might take for your inbound marketing program to start generating results let’s take a look at some of the factors to keep in mind.

Developing a strategic inbound marketing foundation for your business is the first, and most important, step.

First things first: You have a lot of questions to answer. We typically kick off every program with an Inbound Marketing Planning Day to cover all topics absolutely critical to setting yourself up for success. Who are you writing for? What is your keyword strategy? What kind of premium content will you develop to convert visitors into leads?

All of this and more should be discussed, strategized, clarified, and recorded before moving forward with anything.

Expect the pre-launch planning to take anywhere from 30 to 90 days. 

The recent lighting up of the Twitterverse following the rather intemperate remarks of a Cleveland job-bank executive gave many of us one of those cringing laughs. Or was it a laughing cringe? We cringed at how mean she was to a young job seeker, but we laughed at many of the comments made as the event proved again that bad news travels faster than good, that ugly behavior often makes for more interesting copy than does good behavior.

But let’s take this opportunity to look at what that woman was trying to accomplish—to respond appropriately to a LinkedIn connection request. She failed miserably, but you can succeed if you follow these best practices.

3 things to remember when you're networking on LinkedIn:

1. You don’t have to accept every LinkedIn request that you receive.

Recently, someone sent me an article about the new features within LinkedIn that are designed to help companies publish on the web. In the subject line of the email was this statement:

“Everyone's doing it!” 

Didn’t your mom and dad talk with you about peer pressure when you were in high school, or even earlier? Sure, they were probably talking about illicit activities like drinking, drugs, or promiscuity, but the point applies to blogging and other forms of content marketing: just because everyone else is doing it doesn’t mean you should. 

“Everyone is doing it” is not a reason you should get into content marketing. It’s the reason you should take it very seriously, and do it really well.

Let me be blunt about this. Because so many companies are publishing, it is impossible for all that content to be consumed. Picture a room filled with dozens of people who are talking, while only a handful of people are listening. The folks who are pumping information out (publishing) are literally overwhelming the poor folks who are taking information in (listening). 

There can only be one result: A good number of the people who are talking are being ignored. To avoid that fate, consider these six immutable rules of communication in the age of content marketing:

1. Don’t just talk. Listen.

Today, we're enjoying April showers, and working on many behind-the scenes projects. This week, we tried something different, and published a timeley piece on Sunday. What did you think? We'll be adding a weekend post here and there, especially if there's something newsworthy that just can't wait.

The Center for Sales Strategy Weekly Wrap-Up

In Never Send an Email When You’re Angry: Otherwise, This Might Happen to You, Brian Hasenbauer described how there really is such a thing as bad press, and how an angry email sent in the heat of the moment caused a PR disaster for one professional.

In How to Increase Engagement on Your Company Blog, I wrote about how to look beyond comments to see which posts are really resonating with your target personas and write more content that appeals to them.

Surprise! Twitter just announced the rollout of their new profiles. New users will have the new profile from the beginning and the rest of us will start getting it over the next few weeks. 

We all have hot buttons– those things that fire us up and motivate us to work hard. For me, there is no bigger driver than the need for consistent improvement. I strive to become a little bit better every day. A little more knowledgeable. Better able to share my expertise and coach our clients to more effectively turn talent into performance. I’m not terribly competitive with others, but I am on a serious personal mission to achieve excellence in my craft!

Since excellence doesn’t happen in a vacuum and significant growth only occurs in response to interaction with others, you can imagine how important it is for me to have that interaction and receive regular feedback on my efforts. So many good things come of it! Clearly it allows me the valuable perspective of seeing my efforts through my coach’s eyes; it is enormously rewarding when my growth is recognized by someone who is invested in me. But there is another, less obvious reason that I find such value in feedback. It lets me know that my coach cares enough about me to spend that kind of time on my personal development. It’s hard to feel disengaged or want to leave a job when you feel that kind of connection with someone!

You’re probably nodding along with me, thinking about the positive effects strong feedback has on you as well. That’s because this concept is universal. Across the board, in any job, people need to know how they’re doing. It can’t just be at review time or when something wonderful or horrible happens.

You’re invited to the 5-7 Happy Hour

It is human nature to be drawn to negative information more strongly than positive and without conscious effort, the negative feedback will always jump in front of the positive.