The Center for Sales Strategy Blog

Take a moment and think of times you were up-sold in the past.  It happens so frequently, that you don’t even realize it.  I wanted to order flowers on a website, another screen popped up and I ordered chocolates and I received free shipping…  I went to the auto repair shop specifically for an oil change and added two additional repairs that my service clerk recommended…  As a sales strategy, is this a bad thing or a good thing?

Who are the prospects waiting for you? Before we get started on our journey to find that special someone, we need to define a “prospect” from a “suspect.” In my readings, the best definition I’ve found is:   

As we head into mid-February, it makes sense to take a look back and review some of the top blog postings of 2012.

Sales managers have an endless list of tasks they could attend to every day.  Am I right?  Of course I am.  A large client demands your attention, your top rep needs you to look at a deal they are going to propose, you have more than a hundred emails that you should do something with, and oh yeah—you have piles stacking up on your desk and floor! (Read our other Sales Management Secrets here!)

Referrals are like gold, it takes hard work to acquire them and they are extremely valuable! Most salespeople aspire to get them however, it seems as if this is the one area most would say they could greatly improve on…even high performing b2b sales reps.   

As a sales professional, you are accustomed to what it feels like from the seller’s experience juggling prospects, customers, details, and priorities.  But, have you ever stopped to think what life feels like from the prospect’s point of view assuming they stay with you through the sales process?  Do you sometimes disappear from the sales process only to reappear when you get back on track with your schedule? 

For example, today’s issue explains how some insurance companies are beginning to target consumers, rather than employers. Of course that means you could be selling to healthcare providers who would now like to establish a relationship directly with consumers.  

As a sales manager, you have no doubt had this experience. You just returned from making a sales call with one of your people and they begin to describe to someone else how the call went, who said what, and what got accomplished. As you listen, you are wondering if you were even on the same call, because what you saw and what you experienced was quite different.  So, what’s going on here?  Is your salesperson just obtuse, or perhaps trying to spin the story to make himself look good? Chances are, neither.

With everyone's time at such a premium these days, many of us have come to rely too much on our phones. Perhaps it would be healthy to step back and consider what the telephone can and cannot do for your sales strategy: