The Center for Sales Strategy Blog

Can you have too much emphasis on new business?

I submit that’s not a crazy question. There’s a scenario, more common than you think, where an excessive emphasis on finding new clients can mask a significant problem growing inside your organization. Ask yourself: What role is that new business playing? Is it fueling your sharp growth curve? If so, congratulations.

Too often, the answer is that new business is playing a very different role—that new clients are coming in the front door just fast enough to replace those who are leaving by the back door. The emphasis on new business development in your organization might be coming at a high cost—not placing sufficient emphasis on satisfying, retaining, and growing your existing accounts.

Or you might not even be breaking even: You could be working harder than ever to find new revenue that is failing even to cover the losses you’re experiencing due to attrition. It reminds me of the classic line from Alice in Wonderland by Lewis Carroll, “The hurrier I go, the behinder I get.”

Great leaders don’t spend all their time-solving problems, but they’re smart about how to find problems and how to fix them. I see the best managers position themselves to hear problems and to see problems.

Hearing Problems

Hearing problems means being open to the problems your people bring you. If your people aren’t bringing you problems, that’s your meta- problem, or should I say your mega-problem! There are two explanations, and they’re both ugly: They think you can’t help or you don’t care. The can’t help scenario isn’t easily remedied, but the don’t care explanation is fixable. 

This was another great week in terms of content. We found a lot to love.

Here are the five articles that piqued our interest:

1. The Best Tech Tools for Growing a Smart Business in 2015 {Inc.}

Arjun Basu writes (very) short stories on Twitter. He calls them “Twisters.” You should follow him at @arjunbasu. Here’s one: 

The road narrowed. I said, I’m too fat for this road. My wife laughed, but I was serious. I was not happy with my weight. Or the road itself. 

The road keeps changing, doesn’t it? In business, it seems as if at least half our roads are under construction or subject to detours—all at the same time. Has your road to success narrowed? Or are you just too fat to fit? Those are entirely different questions. Or should I say, those are entirely different ways of defining the problem or even of looking at the world. If you see the road as the problem, you let yourself off the hook—but you also condemn yourself to whatever the road has in store for travelers who are too fat for the new road. If you see yourself as the problem, even grudgingly (because you don’t have to love that new road to recognize it, acknowledge it, and deal with it), then success opens up for you.

Leadership Lessons from This Quote

As a B2B sales consultant, I’m always looking for simple ways to help my customers get their heads around driving revenue. Here are five words I’ve been talking about a great deal lately:

1. Talent
2. Structure
3. Concentration
4. Activity
5. Integration

Here are some simple tips tied to each word that will help sales organizations improve revenue in the upcoming year. Feel free to add this list to your sales consultant resources:

When it comes to recruiting superstars, some people just seem to have the magic touch! I have the pleasure of working with quite a few sales managers who have this gift, but one, in particular, stands out of the crowd. She rarely misses!

The other day, I was writing what seemed like a pretty smart piece for The Marketing Mind blog. That’s the site where we capture a wide variety of consumer and industry trends.

Our goal is to convert topical issues into valid business reasons to help sellers get appointments, and needs analysis questions that lead to meaningful challenges they can help their clients solve.

This was another great week in terms of content. We found a lot to love.

Here are the five articles that piqued our interest:

1. The Buzzkill Boss {strategy+business}

The ever-evolving world of digital media can be challenging to stay up-to-date with all of the changes, but if you are selling digital media and want to do it effectively, it is a challenge you must take! 

So where you do you start? There is so much information available and it can feel overwhelming. I would recommend that you find a handful of different resources that you turn to on a regular basis. I like to think about resources in categories – those that help keep me up to date on what is coming and what is changing in digital media, tools to gain insight about a company’s website and those that help me stay current on consumer trends.

Below are 12 of my favorite digital resources:

Websites:

I’m reading a book called “The Leadership Wisdom of Solomon,” by Pat Williams, Senior VP of the NBA Orlando Magic.