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The Center for Sales Strategy Blog

Which is More Important in a Sales Manager: Empathy or Accountability?

Which is More Important in a Sales Manager Empathy or Accountability

Imagine you’re at the grocery store with your three-year-old son. He’s promised you he’ll behave, and you’re planning to surprise him with a treat at the checkout counter.

You’re roughly halfway through your grocery list when he starts to get antsy. He wants out of the cart and promptly begins pulling things off the shelves, so you put him back in the cart, and he begins throwing a temper tantrum. You look at your watch – it’s getting close to lunchtime, which is closely followed by naptime. It’s becoming apparent that you have a decision to make.

Do you choose to use empathy by giving him a big hug, telling him you love him, and letting him know you understand it can be tough to be patient—or do you choose to hold him accountable to his promise of good behavior? And which one is the right thing to do?

Topics: Leadership sales management

Media Sales Report – Industry Outlook & Culture with Beth Sunshine

Improving Sales Performance Podcast - Ep. 56 - Culture and People with Beth SunshineThis season on Improving Sales Performance, we’re analyzing the findings from our latest Media Sales Report. With data collected from surveys conducted in Q4 of last year, the responses from sales managers and salespeople alike will help us chart a solid path forward through the media sales landscape.     

In each episode, Matt Sunshine is joined by a rolling roster of outstanding experts from our team here at The Center for Sales Strategy.   

Here, Matt is breaking down the Industry Outlook & Culture Section of the Media Sales Report with SVP/Partner at Up Your Culture by The Center for Sales Strategy, Beth Sunshine. 

Together, Matt and Beth give their take on some top questions that arise from the report, like: 

  • How can sales managers better communicate and express their optimistic industry outlook to engage and inspire their teams?   
  • What can sales managers do to turn a less-than-ideal company culture into one that their salespeople would evangelize about? 
  • What is causing such different perceptions of what the ideal hybrid model should be? 

Topics: sales performance podcasts media sales report employee engagement

5 Things to Include in Your Sales Collateral So It Doesn’t Get Trashed

5 Things to Include in Your Sales Collateral So It Doesn’t Get Trashed

Across all industries, sales managers and account executives spend thousands of hours each year crafting collateral that will support them while they engage with their prospects. If they're particularly astute, they might even try personalizing some of the figures and facts they use to demonstrate why their services are the best options these prospects can choose.

However, just as often, this sales collateral ends up in the prospect's recycling bin. Sometimes, it happens as soon as the salesperson leaves the building.

Topics: sales process sales collateral

5 Ways To Recruit More Superstars

5 Ways To Recruit More Superstars

The economic shifts we’re experiencing have reshaped the job market, making recruitment more challenging than ever. While some industries are tightening their budgets, the demand for high-performing talent remains fierce—and the best candidates have more choices than ever before.

Even companies that have historically received a steady flow of job applications may now struggle to attract top talent. To stay ahead, organizations must go beyond traditional hiring methods and refine their approach to recruitment. Here are five strategies to help you attract and secure top-tier talent in today’s environment.

Topics: recruitment talent bank sales talent

How to Set the Right Expectations When Coaching Salespeople

How to Set the Right Expectations When Coaching Salespeople

You may not realize it, but you are setting expectations all the time. You set expectations in everything you do and in everything you don’t do.

It’s an amazing power to have. As a leader, you can have a positive impact on the lives of each person you manage based on the expectations you set for them.

Topics: sales coaching

Media Sales Report – Sales Enablement with Dani Buckley & Emily Hartzell

Improving Sales Performance Podcast - Media Sales Report, Sales Enablement Episode with Matt Sunshine, Dani Buckley, and Emily Hartzell

This season on Improving Sales Performance, we’re analyzing the findings from our latest Media Sales Report. With data collected from surveys conducted in Q4 of last year, the responses from sales managers and salespeople alike will help us chart a solid path forward through the media sales landscape.  

In each episode, Matt will be joined by a rolling roster of outstanding experts from our team here at The Center for Sales Strategy.

Here, Matt is breaking down the Sales Enablement section of the Media Sales Report with VP/GM at LeadG2 by The Center for Sales Strategy, Dani Buckley, and Senior Consultant, Emily Hartzell.

Together, Dani and Emily give their take on some top questions that arise from the report, like:

  • What would you tell those sellers and sales managers who feel as though their sales collateral pieces are lacking?
  • What are the first features of a website that you look for in order to most easily communicate who your company is and what problems you solve?
  • How would you suggest building a better bridge of communication between marketing and sales?

Click here to listen to this episode on your preferred podcast platform or keep reading as we break down the conversation from this episode. 

Topics: sales performance sales enablement podcasts

Sales is Like Dating: How to Build a Lasting Business Relationship

Sales is like dating

What could be more complicated than dating?

Just look at the ever-growing array of dating apps and social media stories, not to mention the adventures recounted by our single friends, family members, and colleagues, if you need any confirmation. The search for “the one” is a journey that countless people have experienced -- and many with less success than others.

Sales can feel like a similar process to dating. At The Center for Sales Strategy, we've often drawn parallels between the two. As you are out there making connections and building lasting business relationships, here are a few pitfalls we have learned to avoid.

Topics: sales process

The Blueprint for Success: Creating a Sales Leader Success Plan

The Blueprint for Success

 

Are you tired of watching sales managers struggle and then resorting to a Performance Improvement Plan (PIP) only to see little to no improvement? 

It's time to break that cycle and set your sales leaders up for success with a Sales Leader Success Plan.

Topics: Leadership

Was the Prospect Unqualified? Or Was the Salesperson Unqualified?

Was the Prospect Unqualified Or Was the Salesperson Unqualified

In the world of sales, a prospect being unqualified or a salesperson being unqualified can be uniquely connected. Whether you're a veteran salesperson or new to the field of sales, we often miss the signs of why we were unable to connect and close a potential client.

This article breaks down five key steps to recognize an unqualified prospect and an unqualified salesperson.

Topics: sales process

Media Sales Report - Sales Process with Alina McComas and Michael Mayer

Media Sales Report - Sales Process with Alina McComas and Michael Mayer This season on Improving Sales Performance, we’re analyzing the findings from our latest Media Sales Report. With data collected from surveys conducted in Q4 of last year, the responses from sales managers and salespeople alike will help us chart a solid path forward through the media sales landscape.     

In each episode, Matt will be joined by a rolling roster of outstanding experts from our team at The Center for Sales Strategy.   
 
Here, Matt is breaking down the Sales Process section of the Media Sales Report with VP/Senior Consultant, Alina McComas and Senior Consultant, Michael Mayer. 
 
Both Alina and Michael have such awesome takeaways on some top questions that arise from the report, like: 

  • Why do you think appointments are becoming harder and harder to secure? 
  • With 41% of salespeople telling us that finding qualified leads is only getting harder as well, what do you think is causing this? 
  • What would you say to sales managers that are having a tough time with CRM adoption amongst their team?

Click here to listen to this episode on your preferred podcast platform or keep reading as we break down the conversation from this episode. 

Topics: valid business reason sales process CRM podcasts media sales report getting appointments