The Center for Sales Strategy Blog

It happened in sixth grade, and yet I remember it like it was yesterday. Another student said something mean to me about the way I looked, and it stuck. I will never forget it. I can remember times at work when I felt hurt by something someone said as well—such as the time when a manager at a previous job told me my idea was stupid, but didn’t explain why or suggest a different approach, so I had no idea which direction to go. But I have a hard time remembering as vividly the times when people have praised me. I think I’m pretty normal in this respect.

Have you ever received criticism you just couldn’t shake? It probably won’t take you long to remember a time when you got negative feedback that really hurt. That’s because we’re actually hardwired to remember the negatives.

The Negativity Bias

It is scientifically proven that bad news makes a much bigger impact on our brains than does good news. Scientists call it the brain’s “negativity bias.” It’s an important survival skill that helps us stay away from dangerous situations, but it also causes us to easily recall criticism and the unpleasant things people have said to us.

I often coach sales managers to provide salespeople with regular feedback on performance, and I encourage them to make it a top priority to give both positive feedback and constructive criticism. Both forms of feedback are extremely important because managers who give only negative feedback are likely to have more disengaged and demotivated salespeople.

The Happy Hour Rule Conquers Negativity When Coaching Salespeople

Look at the calendar. If it is Monday, Tuesday, Wednesday, Thursday, or Friday—or sometimes even Saturday or Sunday—your industry and your career are likely going through or preparing for a disruption. No one is immune.

Ask anyone who used to sell compact discs containing recorded music. Ask the guy who used to sell those phones that were tethered to a wall. Ask the staff photographers at the Chicago Sun-Times. Ask the guy who puts lug nuts on the wheels of every Ford that comes off the assembly line (oh, no, wait… that guy’s a robot now). If you think you’re not going to experience a disruption in your category or career, you might be crazy or have a serious case of denial.

If you’re reading this blog, you are likely employed in sales, management, or marketing. So how do you survive disruption and thrive in a new era? There are two ways. First, you can be the disruptor (that one’s easy to say but not so easy to do).

This week's posts were all about introspection. Look within to lead. From personal branding to finding talent, it was all about asking the right questions.

The Center for Sales Strategy Weekly Wrap-Up

• On Monday, Christi Cool wrote about Russian ballerinas and asked if we were good talent detectives.

• On Tuesday, Mike Anderson asked how well we knew ourselves. Do we see in the mirror what other people see?
  

A while back, there was an entertaining story about a tour bus in Iceland that had pulled over so passengers could inspect a volcano field. One of the passengers stepped into a nearby restroom to freshen up and change into clean clothes. Upon her return, she found the rest of the passengers frantically looking for a woman that had gone missing. She joined in the search, of course, but neither she nor the other tourists could find the lady matching the description of the person who had wandered off.

This week's posts went in a variety of directions. Although the posts varied wildly in topic (we had everything from lions to McDonald's to Pete Carrol!), they all related to looking out at the world around us to look inward. You'll see what I mean below.

The Center for Sales Strategy Weekly Wrap-Up

• On Monday, Dana Bojcic wrote about how an injury turned her son into a caged lion, and warned managers not to cage the lions on their team. Are you caging your lions? Are you a lion that need

• On Tuesday, Mike Anderson told us the common connection between McDonald's, Mercedes, and you, which was a post about professional branding. Your brand is the thought that comes to mind when someone says your name.
  

If you find it a bit daunting to develop a keyword strategy, you’re not alone! Many people don’t fully understand which keywords they should go after, and they don’t know how to find out. The concept seems simple. We want our website to appear when someone searches for a solution to a problem we can solve. But it can be hard to get started.

Here are a few simple tips to help you get in the mindset of finding the right keywords.

1. Start with your target personas in mind.

Think about what problems you solve for them. What are their needs? What are they likely to type into a search bar? The keywords will come naturally.

2. Use long-tail keywords.

Thanks to Google’s release of its Hummingbird algorithm last fall, long-tail keywords have taken center stage. Long-tail keywords are longer phrases that usually consist of three or more words. For example: “how to fix a leaky faucet.” They’re more specifically relevant and tend to have less competition, allowing you to rank higher. Long-tail keywords are also more likely to reflect what your buyer personas are typing into their search bar, giving you not just any visitors, but qualified ones. It’s important to remember that you’re no longer writing for search engines—you’re writing for humans. Search engines want to match your content to what people are searching for.

I know, I know, everyone has an opinion about Pete Carroll, the coach of the Seattle Seahawks, winners of the 2014 Super Bowl. Since I live in the great state of Washington—I'm a fan. 

I was reading an article titled "Player development propels Seahawks" with the subtitle "Carroll's patience helps rookies improve faster." 

When you hear the word Mercedes it is likely that a visual image of a luxury German automobile pops immediately into your mind. Likewise, when people hear McDonald’s it conjures a specific image almost immediately. You might picture a restaurant with golden arches somewhere near your home or your favorite menu item. You might see a logo, hear the company’s jingle, or recall an experience you had at a McDonald’s restaurant.

Such is the power of branding. From FedEx to Kleenex, from Macy’s to Applebee’s. Having a brand means that an image pops immediately to mind when you hear or see the name.

And the same is true of you. You have a brand.

We are dealing with a broken elbow in our house. My 9 year old son had a moment of misguided confidence and felt “certain” he could slam dunk a basketball. He is a 54,” 58-lb fourth grader and learned quickly that he cannot dunk.

It is a nasty break and very close to his growth plate. So my extremely active “Let’s go 250 miles an hour all the time and never sit still except to eat when mom makes me” boy has seen his activity level come to a screeching halt. Doctor’s orders: No basketball, no soccer, no field day, no recess, no jumping, and no running… to put it in perspective the weekend before he did his first 5K in 23:15 and now his doctor is telling him he can “walk slowly.”

Unfortunately, I am no stranger to broken bones. My younger son broke his leg on a trampoline a few years ago—a very different break, and a very different child. He loved taking it easy! He watched more Scooby Doo than I should admit as a parent, he colored pictures, watched some more TV, and the healing time passed relatively quickly for him. It was more natural for him to relax. He is a more easygoing kid to begin with.

Four-day weeks always seem to fly by. We took a long weekend, then came back on Tuesday, and hit the ground running! Now that we're officially in summer mode, we're reading our books outside on the patio and generally spending more time in the sun.

The Center for Sales Strategy Weekly Wrap-Up

• On Monday, many of the employees here at The Center for Sales Strategy weighed in on their favorite business books they've read in the last year. I don't know about you, but I put in my Amazon order!

• On Tuesday, Alina Diaz gave us five steps to developing a strong social media strategy. I like that she focused on individuals rather than companies -- there are great takeaways for everyone who reads that post.