Jim Hopes, on October 24, 2018
Picture this. You are seven weeks into the quarter and pacing behind last year, and significantly behind your budget. Your manager and your manager’s manager are nosing around to find out what is going on and peppering you with questions about your plan to fix this. Your sales team is growing increasingly frustrated as orders get canceled and prospects fall through. This scenario is hypothetical, of course, but perhaps you have been there. So, how does a sales manager deal with this?
Kurt Sima, on October 23, 2018
Proposals come in all shapes and sizes. Some are highly-technical and data-focused, while others are more detail-driven. Some are filled with fluff, while others are pretty worthless. The best proposals are a combination of data, solutions, and detail.
Trey Morris, on October 22, 2018
I was listening to a sports radio station in town last week, and it had breaking news that the Major League baseball team had just fired their manager.
It wasn't a big surprise. The team had underperformed for the last couple of years, but what was surprising was the reason the club gave to the media.
His style wasn't connecting to his players.
What? His style? They didn't mention his performance, his attitude, or even lack of confidence by management. Nope, it was that his "old school" style didn't connect with his young(er) players. He didn't know how to connect with his millennial or Gen Z players.
One of the radio hosts said that he was too much like John Wayne. He was tough, to-the-point, and not very touchy-feely. He wasn't very caring, emotional, or even friendly with his players. To him, it was all business. They weren't friends. He was their boss!
Shaye Smith, on October 19, 2018
-ZIG ZIGLAR
Like just 17% of salespeople think they're pushy -- compared to 50% of prospects.
And along similar lines, only 3% of buyers trust reps. The only professions with less credibility include car sales, politics, and lobbying.
Ouch. Luckily, not all sales-related data will bum you out. This list of sales statistics has invaluable nuggets of wisdom on everything from which words to avoid in your email subject line to the optimal number of questions to ask during a discovery call.
Alina McComas, on October 17, 2018
Media sellers today have more capabilities than ever to drive results for their clients. With all of the potential options, you would think that it has gotten easier to build a solution that will drive results, right? Nothing could be further from the truth! If anything, the sheer number of solutions has made it more challenging to determine when to use what when. And with all of those capabilities, their presentations have also become longer – many filled with a multitude of product one-sheets and then a laundry list of recommended products in the recommended solution.
That is a struggle that I hear from salespeople that I work with all over the country. It’s not just determining what should be in the solution, but how to present it in a truly integrated format where it is clear why all of the components are critical to a successful result.
Greg Giersch, on October 16, 2018
Salespeople work hard to build an account list. Most clients on your list have been researched, painstakingly approached, and developed over time. Maybe a few just fell into your lap. But you value them all. Sure, some may be easier to work with than others, but you have no reason to change anything. Why would you?
Because the path that leads to a larger account list is not just more clients, but better clients.
I want to share some interesting lessons I heard at the recent INBOUND18 Conference. It was one of the last sessions on the last day. The one you debate about attending, because out the window the shuttle buses are already filling up with attendees leaving for the airport. I’m glad I stayed, and want to share some of what I heard in relation to building your account list.
Kurt Sima, on October 15, 2018
Many years ago, I talked with the owner of a specialty grocery store in Columbus, Ohio called The Hills Market. During this conversation, I learned about the term “giving customers the finger.”
This unfortunate situation occurs when a customer asks for help locating a product and an employee points in the direction of the product and sends the customer on their way. From a customer service perspective, this is a no-no! The best way to help a customer is to listen to their request (problem) and take them to the product (solution).
Shaye Smith, on October 12, 2018
-TONY ROBBINS
Reducing friction in the early stages of engaging the market will increase conversion rates and accelerate deals through the sales process. Implementing these ideas on a consistent basis will help cement your brand as “easy to work with.”
Trey Morris, on October 10, 2018
CFO asks CEO: "What happens if we invest in developing our people and then they leave us?"Jim Hopes, on October 9, 2018
Many of us seek new things in our lives to stay engaged and motivated, but even the most adventurous among us value certain things that are consistent. There are obvious consistencies we depend upon like gravity, the sun coming up in the east and setting in the west, or a manager who is very consistent in setting expectations. You probably didn’t see that third example coming, did you? But it’s true.
If you believe that most people want to do the right thing for their employers, the only thing that could trip them up is not knowing what the right thing is. For that reason, the best managers are boringly consistent about setting expectations their people can internalize and follow.
