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The Center for Sales Strategy Blog

Improve Performance Through Better Communication: Create a User Guide

Improve Performance Through Better Communication: Create a User GuideAt one time or another, we’ve all wished that people came with an instruction manual. A guide that answered questions no one thinks to ask and provides information we often forget to share. Every big-ticket, important, valuable item comes with instructions. Why are people any different?  

The beauty of humanity is that we’re all unique. However, our differences often lead to frustration, miscommunication, lack of productivity, and can even end up threatening our job performance. How can you bypass miscommunication and anxiety? Develop a personal user guide!

Topics: sales performance user manual

Tips for Balancing New Business Development and Servicing Current Customers (VIDEO)

On a scale from 1 to 5, one being extremely easy and five being extremely difficult, how easy is it for you to balance between new business development and servicing your current customers? 

Topics: sales process

Weekly Roundup: Prospect Calling Evolved + More

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- MOTIVATION -

"THE ONLY LIMIT OF OUR REALIZATION OF TOMORROW WILL BE OUR DOUBTS OF TODAY."

-FRANKLIN D. ROOSEVELT

 

- AROUND THE WEB -

<< If you only read one thing >>

Prospect Calling Evolved: 4 Techniques to Up Your Game — LinkedIn

Prospect calling: love it or hate it, this practice will likely always be part of the job. Our methods for communicating with potential customers are now more varied than ever, but there’s still something distinctly connective about getting on the phone and hearing someone’s voice.

With that said, there’s a difference between prospect calling and cold calling. You may be familiar with these tactics, but if you’re still aching to pick up the phone, here’s a quick list of four things you can do instead.
>>> READ MORE

Topics: Wrap-up

Increase Your Closing Percentages by Doing These 4 Things

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If you’re in sales, then you know its extremely important to close deals, right? That’s kind of an easy question, but I ask it only because it seems as though many salespeople think their job is to have a lot of business in “pending.”

When I ask salespeople how things are going, what I typically hear is, "I got a lot out there.” While I get why having "a lot out there" feels good, it's not the most important thing and may or may not be a good indicator of the customers you will earn. Closing the deal, earning customers, and helping them to have success is far more important. 

Topics: Sales

Top Questions to Ask to Determine Advertiser Measures of Success

11 Questions to Ask to Determine Advertiser Measures of Success

How modern marketers measure advertising effectiveness is one of the most searched topics in digital marketing today. Most agree results are crucial; however, there doesn’t seem to be one right answer when it comes to determining advertiser measures of success.

As you’re building a relationship with a new business prospect or an existing customer, it’s important to have open and upfront conversations about how the advertiser measures success.

Topics: Needs Analysis sales process

Redefining Work-Life Balance in Sales

Redefining Work-Life Balance in Sales

What does the term work-life balance mean to you? The standard definition for most of us is the time we allocate to work versus the time allocated to everything else, such as family, personal pursuits, social, and leisure activities. According to HubSpot Research, one-third of salespeople say their job negatively affects their personal life, and one-half admit they need to improve their work-life balance. Another one in three say there is no work-life balance.

Most people understand the concept of work-life balance but find it hard to define what an acceptable balance is. The “right amount of work” versus the “right amount of family time” varies greatly based on individual lifestyles. Salespeople hear the term work-life balance from colleagues and managers on a daily basis, but what does work-life balance mean? It’s common for leaders and their direct reports to have different definitions of the term, and therefore very different expectations.

Topics: company culture sales managers

Three Tips to Develop Stronger Campaign Recaps

Stronger Campaign Recaps

Presenting a campaign recap that clients understand can be frustrating because each individual has a different level of understanding of the process. Successful salespeople can easily generate new business while retaining and growing their existing accounts.

When it comes to using digital solutions to do this, a big part of the success is how effective a seller is at selling the results back to the client while their campaign is running and once it is completed. It’s up to salespeople to prove the value that the company can provide.

Weekly Roundup: A Unified Sales and Marketing Front + More

marketing-sales-alignment-planning

- MOTIVATION -

"THE HARDER THE CONFLICT, THE MORE GLORIOUS THE TRIUMPH."

-THOMAS PAINE

 

- AROUND THE WEB -

<< If you only read one thing >>

A Unified Sales and Marketing Front — LinkedIn

In general, B2B companies seem to be a lot stronger with sales and marketing orchestration than they were two years ago. It would seem like more businesses are making it a priority,

But when you compare “sales marketing alignment” with a term like, say, “sales enablement” on Google Trends over the past five years, you don’t find the same growth in interest.
>>> READ MORE

Topics: Wrap-up

4 Steps to Take When Your Salespeople Hit a Sales Slump

frustrated salesperson hit sales slump

Slumps happen to everyone. No matter how good you are or how long you have been in sales, sooner or later you're going to hit a sales slump. And they always seem to come at the very worst times. (Actually, when is it ever good to go into a slump?)

It’s never exactly the same, but it sometimes looks like this: You've put a lot of time and energy into a prospect, and thought for sure he or she would say yes—but the person gives you a NO. A client has been with you every month for the past 6 months, but then calls you up and says they need to take the next couple of months off. The appointment you have been working so hard to set tells you to call back in 6 months. 

2025 Talent Magazine - Square ButtonSales managers bemoan slumps just as much as salespeople do. If you're a sales manager, you need your people hitting their numbers so you can in turn hit yours. It’s difficult to watch anyone struggle, particularly people you feel responsibility for. As the manager, you are a developer of people and of talent. You need to grow your people, and you take that job seriously.  

So how do you get out of a slump if you're in one? Here are four steps to help your salespeople break out of a slump.

Topics: sales performance

A World-Class Account List Management Strategy + Tips for Sales Managers and Their Teams

winning-success-great-salesperson-managerTop-performing sales organizations have many things in common. One is their understanding of and the importance they place on an account list management strategy. Here’s the concept and some tips used by world-class managers—feel free to use it in your organization.

ALMS

Topics: sales strategy account list management