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The Center for Sales Strategy Blog

Do You Delight Your Customers?

customer satisfactionThere’s a hotel that I return to every time I visit Portland, Oregon because each time I go, I’m delighted.

Topics: customer satisfaction Sales

Improving Sales Performance Tip: Who Do You Know?

sphere of influenceThe best salespeople understand the value of relationships in these four areas:

Topics: Sales

Ding, dong, the witch is dead!

positive economic newsLast weekend, our family was sitting around the living room, talking… and in the background, The Wizard of Oz happened to be playing on TV. We happened to turn it on just after Dorothy’s house-turned-aircraft made a crash landing on the Wicked Witch of the West. The munchkins, of course, broke out in a celebratory dance and song. We should sing that song, too.  TODAY.

Topics: Sales

RUDY, RUDY, RUDY…. A Story about Passion and Persistence

RudyOver the weekend I saw "Rudy," one of the most inspiring movies in sports. For those of you that have not seen Rudy, it’s all about a person’s passion and persistence to accomplish a dream.

Topics: sales performance Sales

Zig Ziglar—Motivation is the First Step to Becoming a Great Salesperson

zig ziglarWith the passing of Zig Ziglar yesterday, we have truly lost one of the world’s greatest motivational speakers and sales coaches. Similar to other great motivational speakers like Anthony Robbins, Ziglar focused on motivating the masses, and his message reached most of his audience through his popular CDs and "Get Motivated" speaking tours. Recently he had branched out and started a series of webinars and eBooks that have become very popular with a younger audience.

Topics: sales strategy Sales

Why should you be happy when you fail?

sales goalsYou shouldn’t be satisfied if you nail your objectives 100% of the time. If you hit the bull’s eye every time, you are standing too close to the target. Challenge yourself and your team to stretch—to achieve great things. When you succeed, celebrate! When you don’t, congratulate the team for being willing to shoot for a tough goal. Then analyze what went well, discuss what could have gone better and set your next goal. 

Topics: setting expectations Sales

You’ve Got the Appointment – Now What?

sales appointmentOne of the most difficult aspects of selling is getting the first appointment with a new prospect. That is a fact, but it shouldn’t be the only focus. Simply getting the appointment is not the goal; the goal is to get a good appointment.

Topics: customer satisfaction setting expectations sales performance Sales

THAT fast

TwitterA CMO wanted a PR firm that can get to the point. So they sent out an RFP via Twitter. Asked for responses via Twitter.  

Topics: content marketing Needs Analysis Inbound Marketing Sales

Plan Now for a Successful New Year

annual planning in salesThe holidays are almost upon us, and right behind them looms the New Year! It makes sense to think about what your priorities will be for 2013.

Topics: Sales

Overcome an Outdated Prospecting Process—Inbound Marketing Forum 2012 Recap

Inbound MarketingThe Center for Sales Strategy's Inbound Marketing Forum was this past week in Atlanta, and I had the honor of being able to attend and to speak at the event.

Topics: content marketing content strategy Inbound Marketing Sales